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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,963 reviews
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    ARRIS SURF board 3,1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderful with everything we have hocked to it plus very fast when STREAMING.. Price was very reasonable$$

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works super fast and it was very easy to setup.I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Modem router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up,works better then one I had from isp.no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Incredible speed

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, the speed is incredible. Provides excellent flexibility and range.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good modem and easy set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice modem-wifi router. Easy to set up. Just make sure it's placed in a location with good air circulation so it doesn't overheat.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice Modem-Router for price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem/router a month ago. I had separate modem and router prior to this purchase and they were old. Internet kept dropping. Did some research and decided to try this after speaking with internet provider. Super easy to install and set up. So far it has worked great. More than one person can be on multiple devices now with no problems. I'm happy with the purchase!

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have Netgear for Les than a year before it crapped out so I bought this although it’s expensive I bought the two year warranty through Best Buy so if this one dies, they replace it! No problems with this so far so good

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Consistent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty consistent and the signal reaches the garage.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ARRIS- DOCIS Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is meeting the expectation for the price. WIFI too is as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Happy with my purchase

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid product! It worked like it should. Will upgrade with the same brand when technology advances!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I will order on line from now on

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is great the customer service in the store was terrible. After several minutes of looking at the modems and walking around looking for a employee to help me understand what I should be buying a lady finally showed up. I told her what I was looking for and she pointed at the modems and said any of these will work and walked away. That was not true only certain ones would work to replace my cable modem and none of the ones she pointed at where on the list form my cable company. Every time I go to Best Buy I always leave frustrated with the customer service. The employees always talk done to you and treat you like an electronic idiot who knows nothing.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great range, very easy setup and easy to use. Would recommend

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid modem/router. Pain free!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In use now for a few months with absolutely no issues from the time of set up. Very easy to integrate into any network and holds a solid signal. I switched from Centurylink and their modems after dealing with drops outs 2-3 times a day, and couldn’t be happier now. So far this has been a very solid supporter with virtually no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Best of several tested

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a dual router and after going through a couple products that I either had difficulty with connection or didn't like the app interface, I got this one. Set up was incredibly easy and it functions exactly how I'd like. Highly recommend for those wanting to save the money in renting one from their provider.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good bandwidth for xfinity cable internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and get up and running. Improved bandwidth and channels over my 3 year old wifi router stopped the buffering. Cheaper than renting I recommend as an xfinity replacement router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Dual-Band Modem/Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a good price. Easy setup and exceptional performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with no issues to report. Supply speeds as advertised.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Little pricey but great device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to switch out my router. Old was no longer supported by Comcast and we were having slow and network drops. This device is really fast. Seeing download speeds of 300mbs or higher.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great right out of the box.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and set up. The hardest part was getting the cox internet web site to recognize the MAC address of the modem. I did have to call them to get the modem registered.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Reliable router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works well with my cox service. I have noticed increase speed in my photography editing workflow. Very happy with the purchase.

    I would recommend this to a friend