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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1959 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-360 of 1,959 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase. It was easy to install and has great speed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to install with no problems and wifi works fine

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Faster and more convenient than Comcast’s router/modem. We are very impressed and there is also no lag at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works great right out of the box.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and set up. The hardest part was getting the cox internet web site to recognize the MAC address of the modem. I did have to call them to get the modem registered.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good bandwidth for xfinity cable internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and get up and running. Improved bandwidth and channels over my 3 year old wifi router stopped the buffering. Cheaper than renting I recommend as an xfinity replacement router.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great second One I have bought 2 locations

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We run our business out of our home so when our modem started dropping the internet signal we need a new one. I decided to go with the combination as I have one in another state and it works great. I did not want to lease from Cox as why pay them 10.00 a month forever when I can own this. Speed is great and no dropped signal. Must be good as I now own two.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Must have

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just moved and didn’t want to rent a router from Comcast so I bought this and I must say it saves me a ton of money. I also bought one for my aunt and recommend one to others. It’s amazing, wherever I go I have it and all I need to get is internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ive been using this product for about 2 years and i have had no problems using internet. internet is fast and stable, no complaints here.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to set up! Make sure to use the blue surfboard app. Compatible with Xfinity as of March 2024. I am in a ~1400 sq foot home and have good coverage

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Very good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup, good performance. The cable company had no problems setting it up.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Can You Log In Today?!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s strong. IT, itself, is fantastic. Once set up it’s super reliable. My four stars is because the app seldom works. Any special features you want to use are useless because they’re through the app. Strong gateway, crap app…

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Perfect Set Up

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I finally switched to wi-fi, I researched the modem/router combos and decided this was the best one for me. I am not disappointed! Hook up was easy, connection is fast, and lost connections are at a minimum once I found the best spot for placement. I am connected everywhere on the property and have no problems with it. I highly recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great modem and router combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very strong modem router combo that can handle a lot of devices. It does seem to struggle when you get to about 65 devices. I am setting up a smart house and found this combo device would drop a device or two when I added another WiFi device. It is a very good modem router for a regular home setup with fewer devices connected. I ended up buying a different modem and using the TP-Link Deco 4 mesh router.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy set up for a not tech person. like the four ethernet ports to hook everything up. Password was not too long so it was leasy to connect all our stuff. like that it was all in one--modem and router. good size--not too large. Wish I could have found it on sale but worth not having to reset the modem every other day--our last surfbord modem was bout 8 years olda

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Excellent Product.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit. Place the unit in a high center location for excellent WiFi. On the wired connections, I found it works better with static IP address. I have purchased 2 units for family. I was getting dropped from Comcast until I replaced the supply line from the Comcast box to the unit with quad-shielded RG6 cable. This eliminated disconnect problems.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Does as promised

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Runs at advertised speed. Super easy self set-up.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem router Arris surfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works great for the price I paid for it.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for a house of 4! I would highly recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, and im a streamer. So got to win it at least 1 star

    No, I would not recommend this to a friend
  • Pros mentioned:
    Performance, Setup

    Rated 5 out of 5 stars

    Modem router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up,works better then one I had from isp.no problems.

    I would recommend this to a friend