Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $136.99
Clearance
The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1959 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,959 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works super fast and it was very easy to setup.I recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy set up

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pretty easy setup. You will need a cell phone with service to set up the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Incredible speed

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, the speed is incredible. Provides excellent flexibility and range.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Nice Modem-Router for price

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this modem/router a month ago. I had separate modem and router prior to this purchase and they were old. Internet kept dropping. Did some research and decided to try this after speaking with internet provider. Super easy to install and set up. So far it has worked great. More than one person can be on multiple devices now with no problems. I'm happy with the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    ARRIS

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Pretty Good & I would Reccommend so that you dont have to pay the cable company for rental.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wireless at blazing Speeds

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to step up to 500 Mbps. Seems solid and works great. It does not have a physical wps button but I understand you can use this feature within the modems operating system access

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Little pricey but great device

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to switch out my router. Old was no longer supported by Comcast and we were having slow and network drops. This device is really fast. Seeing download speeds of 300mbs or higher.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 5 out of 5 stars

    Worth every penny

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to have Netgear for Les than a year before it crapped out so I bought this although it’s expensive I bought the two year warranty through Best Buy so if this one dies, they replace it! No problems with this so far so good

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    jean

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris surfboard has work very good for me and my internet comes up very quickly

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Nice

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great range, very easy setup and easy to use. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works Great

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem/router that came from my internet provider was always disconnecting for no reason. Bought this one after a year of dealing with intermittent internet and it has worked perfect for the last 6 months.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid modem/router. Pain free!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In use now for a few months with absolutely no issues from the time of set up. Very easy to integrate into any network and holds a solid signal. I switched from Centurylink and their modems after dealing with drops outs 2-3 times a day, and couldn’t be happier now. So far this has been a very solid supporter with virtually no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Best of several tested

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for a dual router and after going through a couple products that I either had difficulty with connection or didn't like the app interface, I got this one. Set up was incredibly easy and it functions exactly how I'd like. Highly recommend for those wanting to save the money in renting one from their provider.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Xfinity compatible WI-FI router cable modem

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This WI=FI router works well with my Xfinity service it was relatively easy to setup out of the box. It was recommended by the sells staff and it is working out fine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Easy setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup with no issues to report. Supply speeds as advertised.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    A Waste of Money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After getting online through my ISP Using Arris G36 router/modem I thought all was well. I was wrong. I have a tiny two bedroom house. The modem was in the back bedroom. The TV in my room was fine. The living TV, approximately 8 ft from the bedroom was buffering. After being on the phone with "tech support" for 4 hours I finally got service in my living room. But this turned out to be spotty, at best. After another 3 hour session with people that spoke English as a 2nd language they decided it was my wifi provide and not their product. SAVE YOUR MONEY.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    One of the Best Cable Modem & Dual-Band Router!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best Cable Modem and dual-band Wi-Fi Router that I have used. East to operate and use. It also provides an APP that you can use to control and customize the prodcut

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great Dual-Band Modem/Router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product for a good price. Easy setup and exceptional performance.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Arris is the best

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful modem router with an easy setup. Very reliable

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Just what we needed to use all our devices online.

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an old modem and as we got more things that use wifi we upgraded to faster internet speeds because it didn't seem like it could handle everything. It turned out that the modem was the issue. This was recommended by our ISP as well as the salesperson in the store. It took care of the issue's we were having.

    I would recommend this to a friend