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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 19 Showing 361-380 of 1,963 reviews
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Arris is the best

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful modem router with an easy setup. Very reliable

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wireless at blazing Speeds

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to step up to 500 Mbps. Seems solid and works great. It does not have a physical wps button but I understand you can use this feature within the modems operating system access

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty easy to set up! Make sure to use the blue surfboard app. Compatible with Xfinity as of March 2024. I am in a ~1400 sq foot home and have good coverage

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router modem that was easy to set up and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Just what we needed to use all our devices online.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had an old modem and as we got more things that use wifi we upgraded to faster internet speeds because it didn't seem like it could handle everything. It turned out that the modem was the issue. This was recommended by our ISP as well as the salesperson in the store. It took care of the issue's we were having.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little difficult to get setup with Xfinity (not sure if that's because of the router or because of Xfinity), but it works great. We've had no issues with Wifi and I like that I can manage all the settings from an app.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to avoid Coxs monthly’s fees. Cox will charge u 12$ a month for modem/router lease. Then they tie you down for a 24 month agreement. So it was a wise decision on my part to purchase this item to own

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So my old surfboard died. AND Thank God cause I didn't realize just how outdated and slow it was! I went to best buy for a replacement and this item was recommended by the employee. It's 5G and the only one tgey had, the rest were 4 g. I've very pleased w the performance, just had to call comcast to fully active (ugh) but it's super fast and covers my whole 3 story old brick home!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and has no problems, is fast, convenient and easy to use

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast internet with the right plan. Connects easily!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Xfinity modem/router to avoid paying monthly rental fees. It is a great piece of equipment ahead of its time (docsis 3.1) even the tech guy over the phone was impressed with. It has a 5G option with 4 different options for guests to use your WiFi. There’s also an app for the equipment that’s customizable. The only downside is the price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ive been using this product for about 2 years and i have had no problems using internet. internet is fast and stable, no complaints here.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem/router that came from my internet provider was always disconnecting for no reason. Bought this one after a year of dealing with intermittent internet and it has worked perfect for the last 6 months.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product. Faster and more convenient than Comcast’s router/modem. We are very impressed and there is also no lag at all.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast is the Word

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install & fast download. Works great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Saw huge improvements!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! My web performance drastically improved, the old modem/Wi-Fi was only 3 years old. My speed went from 30mbs to 80mbs without a cable, using Ethernet it’s nearly 350. Didn’t realize I had to call COX to activate, thought I could swap and play, besides that all went smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very respectful device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always trust Arris for modem/wifi combo. I had one 8 years ago and it was working great. Recently I had to upgrade it to match the my devices denand. Very powerful and very easy to setup and connect. They made the router iterface even simpler compared with my old one. Worth money you put in the brand and the device.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pretty easy setup. You will need a cell phone with service to set up the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great upgrade for high speed internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs very well as interface for cable internet supplier. One time purchase vs monthly service charge from provider makes the purchase option most cost effective. Easy setup and the Surf Board APP makes for easy installation procedures for your WIFI network.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    ARRIS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Pretty Good & I would Reccommend so that you dont have to pay the cable company for rental.

    I would recommend this to a friend