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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1959 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,959 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easiest upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were forced to upgrade and had a heck of a time setting up the original netgear modem/router that we had. This one was much easier and done in 1/4 of the time. Highly recommend.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ARRIS-Surfboard DOCSIS3.1 cable modem&Wi-Fi Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good purchase and highly Recommended for others. the price is affordable for me.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router modem that was easy to set up and reliable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It is working good for me!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install with XFINITY. It’s been working fine for about a month for me. No issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a little difficult to get setup with Xfinity (not sure if that's because of the router or because of Xfinity), but it works great. We've had no issues with Wifi and I like that I can manage all the settings from an app.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Saw huge improvements!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! My web performance drastically improved, the old modem/Wi-Fi was only 3 years old. My speed went from 30mbs to 80mbs without a cable, using Ethernet it’s nearly 350. Didn’t realize I had to call COX to activate, thought I could swap and play, besides that all went smoothly.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast internet with the right plan. Connects easily!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Needed a modem & it has worked well

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what the store recommended that they had. It has done the job good.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this to avoid Coxs monthly’s fees. Cox will charge u 12$ a month for modem/router lease. Then they tie you down for a 24 month agreement. So it was a wise decision on my part to purchase this item to own

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Good and fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well and has no problems, is fast, convenient and easy to use

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced my Xfinity modem/router to avoid paying monthly rental fees. It is a great piece of equipment ahead of its time (docsis 3.1) even the tech guy over the phone was impressed with. It has a 5G option with 4 different options for guests to use your WiFi. There’s also an app for the equipment that’s customizable. The only downside is the price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Cable Modem/Wi-Fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my WOW network. Fast installation, good speed. May not have the signal strength for a large home. Similar speed with router given by internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So my old surfboard died. AND Thank God cause I didn't realize just how outdated and slow it was! I went to best buy for a replacement and this item was recommended by the employee. It's 5G and the only one tgey had, the rest were 4 g. I've very pleased w the performance, just had to call comcast to fully active (ugh) but it's super fast and covers my whole 3 story old brick home!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris A++++++

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome Cable Modem and Wi-Fi router. It is lightning fast plus it will last longer than other modems. Speed will go fast enough I don’t think you will have to upgrade this product. It’s future technology is great

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A fast DOCSIS 3.1 modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. There are numerous settings you can configure to customize it how you need it. I have found that the coverage isn't as far as you might get with a separate wifi router but it works well for my 1500 sq ft. The gig speeds are fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Fast is the Word

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install & fast download. Works great so far.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very respectful device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always trust Arris for modem/wifi combo. I had one 8 years ago and it was working great. Recently I had to upgrade it to match the my devices denand. Very powerful and very easy to setup and connect. They made the router iterface even simpler compared with my old one. Worth money you put in the brand and the device.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great router!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This fixed my Internet connectivity problems and also sped up my access speed. Great upgrade from the old Arris router I was using.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great upgrade for high speed internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performs very well as interface for cable internet supplier. One time purchase vs monthly service charge from provider makes the purchase option most cost effective. Easy setup and the Surf Board APP makes for easy installation procedures for your WIFI network.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Simple setup and good coverage

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was simple, with clear directions, and the coverage in my house has been great - no longer requiring a mesh network.

    I would recommend this to a friend