Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 20 Showing 381-400 of 1,963 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sleek design. Easy to install. Easily accessible on an app.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so great! Easy to setup

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was really easy to set up and so far is strong and solid.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Good Cable Modem/Wi-Fi

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my WOW network. Fast installation, good speed. May not have the signal strength for a large home. Similar speed with router given by internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great alternative

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time owning my own router and motum combo but easy to set up and use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    A fast DOCSIS 3.1 modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great modem. There are numerous settings you can configure to customize it how you need it. I have found that the coverage isn't as far as you might get with a separate wifi router but it works well for my 1500 sq ft. The gig speeds are fantastic!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    One of the Best Cable Modem & Dual-Band Router!

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is one of the best Cable Modem and dual-band Wi-Fi Router that I have used. East to operate and use. It also provides an APP that you can use to control and customize the prodcut

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Meh

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works, and im a streamer. So got to win it at least 1 star

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Modem for home

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. No problems. Easy set up. Works great! Fast!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Xfinity compatible WI-FI router cable modem

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This WI=FI router works well with my Xfinity service it was relatively easy to setup out of the box. It was recommended by the sells staff and it is working out fine.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Excellent

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is just what I needed to speed up my internet!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast internet

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Super fast for your work and home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem router Arris surfboard

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works great for the price I paid for it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easiest upgrade

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were forced to upgrade and had a heck of a time setting up the original netgear modem/router that we had. This one was much easier and done in 1/4 of the time. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Fantastic.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic, this modem is really fast and setup was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris A++++++

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awsome Cable Modem and Wi-Fi router. It is lightning fast plus it will last longer than other modems. Speed will go fast enough I don’t think you will have to upgrade this product. It’s future technology is great

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    ARRIS 3.1 Modem and Router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ARRIS DOCSIS 3.1 Modem/Router to replace the one I was "renting" from my cable company. It works just as good. Setting it up was easy and just have to let your provider know of the change. After a few months, it pays for itself and then you start saving those monthly renting fees from your provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    It is OK

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing very special in this product. I bought it after COX recommendation. It works, but earlier models work too. I had to restart it a few times, but not sure if the fault was from this product or the provider.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    It is working good for me!

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install with XFINITY. It’s been working fine for about a month for me. No issues so far.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Can’t go wrong with this router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router, easy to set up and enough ports to do all that you need. I hooked this up and was setup in under 10 minutes. Get great wifi connection and my speeds are getting full potential of my internet connection plan.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    BUYER BEWARE!!!!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem from Best Buy nearly two weeks ago. It takes forever to connect to the internet when you power cycle. It cannot connect to my smart bulb and there is no way to change the settings to be compatible. I have tried everything with customer service. Yes they were helpful, but when they said that they would escalate the problem to their higher ups, they never got back to me. The speed was all right. I am currently working with a 960mb/s connection and it sometimes works great. But I cannot deal with something that isn't compatible with simpler devices especially when my netgear router had absolutely no problems connecting to everything. I will return this item tomorrow and try something else. Info: Lightbulb: WIZ A19 smart-bulb Opened all ports and everything. Not working. Worked when I connected laptop to ethernet and transmitted the wifi signal through my computer.

    No, I would not recommend this to a friend