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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1959 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 21 Showing 401-420 of 1,959 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Can’t go wrong with this router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent router, easy to set up and enough ports to do all that you need. I hooked this up and was setup in under 10 minutes. Get great wifi connection and my speeds are getting full potential of my internet connection plan.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Great unit!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Directions to set up were simple and easy! Works well! Only 4 stars because it does not come with F cable in box.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so great! Easy to setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was really easy to set up and so far is strong and solid.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for big house and has been working decent.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Its faster but with exceptions

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to replace my older cable modem. I upgraded my internet speed and my older modem couldn't reach the speeds i upgraded. This new one.. It is faster and set up was a breeze. I have alot more channels than my previous one, but it doesnt have the range like my old one. I used to go outside to my shop and get a signal. This new one i can't. For the price i paid for this it should have better range and i shouldnt have to buy a booster or range extender..

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Modem for home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. No problems. Easy set up. Works great! Fast!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Best router yet I'm loving it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I bought the router on October 1st 2023 it has been working like a champ no problems with it at all in fact my internet is working faster I'm loving it

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    ARRIS 3.1 Modem and Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ARRIS DOCSIS 3.1 Modem/Router to replace the one I was "renting" from my cable company. It works just as good. Setting it up was easy and just have to let your provider know of the change. After a few months, it pays for itself and then you start saving those monthly renting fees from your provider.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Fantastic.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic, this modem is really fast and setup was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ARRIS cable modem & dual band wi-fi router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This ARRIS cable modem works great with my cable provider, it was very easy to install and set up. Download speed is awesome and I have a lot of devices using ARRIS. Highly recommend this cable modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and use. Just make sure its compatible with your wifi plan.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    It is OK

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing very special in this product. I bought it after COX recommendation. It works, but earlier models work too. I had to restart it a few times, but not sure if the fault was from this product or the provider.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    BUYER BEWARE!!!!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem from Best Buy nearly two weeks ago. It takes forever to connect to the internet when you power cycle. It cannot connect to my smart bulb and there is no way to change the settings to be compatible. I have tried everything with customer service. Yes they were helpful, but when they said that they would escalate the problem to their higher ups, they never got back to me. The speed was all right. I am currently working with a 960mb/s connection and it sometimes works great. But I cannot deal with something that isn't compatible with simpler devices especially when my netgear router had absolutely no problems connecting to everything. I will return this item tomorrow and try something else. Info: Lightbulb: WIZ A19 smart-bulb Opened all ports and everything. Not working. Worked when I connected laptop to ethernet and transmitted the wifi signal through my computer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good quality

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, good price for the item and quality

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This modum & router is really fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modum/router product. I was comparing 3 top brands & this one had everything I was looking for and even a few dollars less than the others. I had been renting one thru my Wi-Fi company for $14.00 a month, but no longer doing that!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fits the need, this modem was the right price at the right time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    As described

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item is fast and works well setup was fast and easy

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Setup and product review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and the internet speed is good. Setup is little bit difficult.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking for something quickly when i gained connection with my new internet service. A few months in and zero issues.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Love it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s one of the best ones I’ve ever owned. Better than paying the rental fees for Xfinity’s device. This has great Wi-Fi reliability and holds true to its amazing speeds! It’s also handy to be able to use Alexa devices to restart the device or turn guest Wi-Fi on or off.

    I would recommend this to a friend