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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 26 Showing 501-520 of 1,963 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Must buy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modern is the best! Our internet is super fast now and we are getting what we paid for and every television and other devices can connect.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Gets the job done

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well enough for getting online for homework.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Only as good as your provider!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little bumpy setting up but probably due to the internet provider not the modem! Overall great speed lots of bandwidth can’t complain!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working very well in a moderate size house- even in the basement and upstair. I like the product for combo nature- modem and wi-fi built-in in one product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A good device. Maybe a little bit more expensive

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The web interface is way more responsive than the one of many other routers I have had in the past. This is a plus, excpecially, if you like to custom set your router, like I do :) I like the double Guest network also. No issues so far. Maybe a little bit more expensive than it should.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris wifi modem combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Fast download and uploads. Very happy with this wifi/modem combo.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Arris SURFboard DOCSIS 3.1 Cable Modem/Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Surfboard Cable Modem & Dual-Band Wi-Fi Router allows for easy set up for streaming and placing the right devices on the right band width.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Stay connected!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A router that does it all! Couldn’t ask for a better product!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem/Router Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. With COVID, at home work, school & streaming increased which caused me to invest in an upgrade of my network at home. Tired of renting from my high speed provider, this unit has done really well over multiple devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reliable router

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect and long. Compatible with verizon.i am so happy have one!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Happy with this Modem/Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Prior to this purchase our internet continuously went out. Since this update, it has been perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great unit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for an older one piece unit that did the job but wasn't able to keep up with current situation. Set this unit up and so far it's been working great with only one reset (after a storm went through). Extremely happy with the results .

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great range

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this so i wouldnt have to rent a box from ISP. lightning fast and no longer need my booster.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks really nice. Works great! Internet is working flawless! Previously with the old router things weren’t working well… now we have four users on the Wi-Fi with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price. I was a little sceptical about purchasing this modem due to the negative reviews but I'm glad I purchased it. Very easy to set up wifi cable modem. Was done and on the internet less than 10 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem router to replace one that gave out after years of use. So far from what I've seen it was very easy to set up has great features built in for controlling your internet for the way you want or need it to be.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Zero issue's since purchased, internet is faster now than ever. Would buy again if anything happened to my currant modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    modem increase ower

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have installed this modem as an up grade as per instructions of my internet supplier it was easy to connect and is working fine

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Good and easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store assistant helped me find this and it was exactly what I was looking for. Very easy to install and worked great from the start. It powers two tvs, two phones, and home security and a computer with no issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not as far-reaching as my last one

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My previous similar router reached down to the basement better and out to the back porch. Also, this one was much harder to set up. The app is worthless. But, in all, it's pretty good. Just not as good as Netgear.

    I would recommend this to a friend