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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,963 reviews
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Arris Surfboard

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really like the Arris Surfboard DOCSIS. The Wi-Fi is built right into the modem which makes it convenient and eliminates the use of more wire connections.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great wireless router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, love that i didnt have to get any pods or a router. All in one and no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Arris 1gbs modem and router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up - took me less than 10 mins to set up. I appreciate the fact that you can put each LAN outlet into bridge mode.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy to set up. So far so good. It's one of the best routers out there. It's number one on the list of routers supported by our internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Good Wireless device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works well. We have multiple phones, computers, security cameras. youtubetv and a game station connected wirelessly to the modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with my internet company. Old router was dated and had to find something compatible and reasonably priced.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Increased speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my internet plan and so had to upgrade my modem/router. This one was easy to set up and my various devices mostly found it just fine. Some were finicky, but that's not the fault of the router. My wifi speed is definitely better now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super Good Router

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good router, can gain a more extended control over it downloading the app as well, super easy to set up :D

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was fairly simple. The app can be difficult to navigate. Waiting my ISP to correct a problem with the lines so I cannot comment on the speed at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good for what you pay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes it easy to hook up. Don't need 2 devices as this is a router and modem. Quit getting ripped of by the cable company by renting their equipment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris Surfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We put this router in about a month ago. There are times when my computer says there is no wifi when I first try to use it, but then the wifi goes on. I'm guessing its the range or signal strength but not sure. It's good overall.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem/Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router was bought at an excellent price for such good quality electronics. It isn’t overly large and the black color helps it to blend with surrounding decor. I recommend this router to any buyer.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Stop renting from cox

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally am able to reach the gigablast speeds I pay for. Next purchase will be the mesh system buddy of mine purchased it I helped him install it and wow pulling some crazy speeds you’ll never worry about a video lag again.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best internet route/modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best and faster internet modem I have today. Little expensive but worth it. No issues of dropping wifi signals, perfectly working with Comcast internet service. Giving 5/5 stars and also recommending it to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good function

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and good function, campare with onather brand not expensive

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Aris stopped working so I decided on this new Arris model. Same amount of ports on the back. Missing a USB port but I never used the port on my old Arris. Setup was much easier and allows for quick, easy access via smartphone.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Very good modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard modem/router works great for reaching all areas of the house. Periodically I have to unplug it so it can reset its connection.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product. Handles our household internet requirements without any problems or issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good Product for parental control

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Product. If you are looking for devices for best performance and kids parental control on computer, this is the one of the best solutions. I returned NETGEAR Nighthawk AX6000 Wi-Fi 6 Router with DOCIS 3.1 Cable Modem Black CAX80-100NAS, THIS IS NOT SUPPORTING parental control. They said buy subscription plan for Circle. Why? $450 modem and $10 month for Circle. So, is ARRIS SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router for Xfinity and Cox service tiers Black SBG8300 is the best

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris Cable Modem Signal Strength Issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works fine now but the signal strength through the house is not as good as hoped. Our house is 2,000 sq.ft. on one level and this unit is supposed to be good for up to 4,000 sq.ft but the room furthest away has a weak signal, so I guess it is 4,000 sq.ft, if its a two story house, or the signal just does reach 4,000 sq.ft. as expected.

    I would recommend this to a friend