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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1959 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 1,959 reviews
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Up to par for the price. Seemed to work for what I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy installation & Network reliability great signal strength

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome Product

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After replacing our Spectrum modem and router with this our speed has increased by 100 megabits.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Good Wireless device

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and works well. We have multiple phones, computers, security cameras. youtubetv and a game station connected wirelessly to the modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy to set up. So far so good. It's one of the best routers out there. It's number one on the list of routers supported by our internet provider.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Works well and have been enjoying it so far

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Overall good modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up basically plug and play set up through provider and done

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Modem/Router Upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. With COVID, at home work, school & streaming increased which caused me to invest in an upgrade of my network at home. Tired of renting from my high speed provider, this unit has done really well over multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the price. I was a little sceptical about purchasing this modem due to the negative reviews but I'm glad I purchased it. Very easy to set up wifi cable modem. Was done and on the internet less than 10 minutes.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great unit.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replacement for an older one piece unit that did the job but wasn't able to keep up with current situation. Set this unit up and so far it's been working great with only one reset (after a storm went through). Extremely happy with the results .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this modem router to replace one that gave out after years of use. So far from what I've seen it was very easy to set up has great features built in for controlling your internet for the way you want or need it to be.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good function

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install and good function, campare with onather brand not expensive

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works Good and easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Store assistant helped me find this and it was exactly what I was looking for. Very easy to install and worked great from the start. It powers two tvs, two phones, and home security and a computer with no issues.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    nice modem

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good modem, was satisfied with the performance. Used it for an year now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Arris 1gbs modem and router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up - took me less than 10 mins to set up. I appreciate the fact that you can put each LAN outlet into bridge mode.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast with no interpretation. I would recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. This modem replaced an old model I’ve had for 15 years. I’m pleased with the speed of my wifi.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    much better than the last one

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have not had any of the intermittent issues i had with the last arris device i got so this one is leagues better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem/Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem/router was bought at an excellent price for such good quality electronics. It isn’t overly large and the black color helps it to blend with surrounding decor. I recommend this router to any buyer.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Increased speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I upgraded my internet plan and so had to upgrade my modem/router. This one was easy to set up and my various devices mostly found it just fine. Some were finicky, but that's not the fault of the router. My wifi speed is definitely better now.

    I would recommend this to a friend