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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1959 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 28 Showing 541-560 of 1,959 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple Set-up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works fine. no problems .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works as expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup was fairly simple. The app can be difficult to navigate. Waiting my ISP to correct a problem with the lines so I cannot comment on the speed at this time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Good for what you pay

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Makes it easy to hook up. Don't need 2 devices as this is a router and modem. Quit getting ripped of by the cable company by renting their equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great no issues. It’s been a great alternative to using the service provider’s router-modem

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, works seamlessly and appreciated the Best Buy salesperson recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and it being a router and modem all in one. Way cheaper then lots of others and works just as good. Love Arris

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Stop renting from cox

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally am able to reach the gigablast speeds I pay for. Next purchase will be the mesh system buddy of mine purchased it I helped him install it and wow pulling some crazy speeds you’ll never worry about a video lag again.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with our high speed xfinity network. No complaints

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Best internet route/modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best and faster internet modem I have today. Little expensive but worth it. No issues of dropping wifi signals, perfectly working with Comcast internet service. Giving 5/5 stars and also recommending it to everyone.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Money saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves me $12.99 a month rental fee from my internet provider. Definitely worth it and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New ARRIS Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything its suppose to, looks great and very easy setup too!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    New Arris WeFi Router.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much faster than our old routner. A bit disappointed with the range of the Wifi signal in our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good Product for parental control

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Product. If you are looking for devices for best performance and kids parental control on computer, this is the one of the best solutions. I returned NETGEAR Nighthawk AX6000 Wi-Fi 6 Router with DOCIS 3.1 Cable Modem Black CAX80-100NAS, THIS IS NOT SUPPORTING parental control. They said buy subscription plan for Circle. Why? $450 modem and $10 month for Circle. So, is ARRIS SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router for Xfinity and Cox service tiers Black SBG8300 is the best

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Aris stopped working so I decided on this new Arris model. Same amount of ports on the back. Missing a USB port but I never used the port on my old Arris. Setup was much easier and allows for quick, easy access via smartphone.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it would buy again in future range is great A+

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than competitors

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never use Netgear again. Arris has been reliable and great signal through my entire home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris Cable Modem Signal Strength Issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works fine now but the signal strength through the house is not as good as hoped. Our house is 2,000 sq.ft. on one level and this unit is supposed to be good for up to 4,000 sq.ft but the room furthest away has a weak signal, so I guess it is 4,000 sq.ft, if its a two story house, or the signal just does reach 4,000 sq.ft. as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Best Router and Modem actual in the market

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris is an old company with high-quality products, the unit is great again with a high-quality manufacturing process, also easy to set up and get the best free trouble unit at Home.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Very good modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard modem/router works great for reaching all areas of the house. Periodically I have to unplug it so it can reset its connection.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    reliable modem

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have owned this for almost a year now. Seems to be chugging along just fine! Handles multiple users with multiple devices without problems.

    I would recommend this to a friend