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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 29 Showing 561-580 of 1,963 reviews
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Works well and have been enjoying it so far

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Money saver

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves me $12.99 a month rental fee from my internet provider. Definitely worth it and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome WiFi router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best one I’ve had so far besides Netgear. It has an app that lets you customize WiFi settings and limit the use of WiFi. And you can custom name each device that is wired or on WiFi. Speeds are great as well

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, works seamlessly and appreciated the Best Buy salesperson recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ditch the monthly bill & get more freedom

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was easy to install and after getting in touch with Comcast for the switch everything was a breeze, with one exception. When on the phone with Comcast make sure to have them send the authentication for the device from their end to your end so that you do not have the Xfinity Login and authentication popup when connecting to it via Wifi and or hardwired. If it is sending the authentication from your end to theirs it will popup in their firewall as a unknown device and that is what will cause the two step authentication Xfinity popup. Otherwise, this is a fantastic router giving you the ability to do all of the firewall port forwarding, Dynamic DNS and other advanced network controls that Comcast has stripped away from ALL OF US!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than competitors

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would never use Netgear again. Arris has been reliable and great signal through my entire home.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast with no interpretation. I would recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Good but not enough

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am using the Cox Gigablast level of internet speed. Bought this to run my house of 4 people. It regularly gets overloaded and needs reset. Cox has checked on their end and made a couple of adjustments but it’s still happening. It doesn’t handle video conferencing with more than two devices and barely handles gaming. Disappointed but the COVID return policy and the problems it caused, I missed the return window.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great combination unit for router/cable modem setu

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I've found this unit easy to use and the folks at Best Buy remotely were a terrific help in finding a good solution for my modem replacement. A bit on the pricey side but somewhat expected for combination unit.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Better than my old modem

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ive had this for awhile now. At first it would work great, but i feel know its power has slowed down. Still good purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Owner

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very good in Home. Unit installed in basement and working very very well. Every one very happy!!!!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New ARRIS Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything its suppose to, looks great and very easy setup too!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works great

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with our high speed xfinity network. No complaints

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchaaed this to avoid monthly rental fees from Internet provider. It gives Good signal strength all over the apartmrnt.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As soon as I connected it and set it up I seen an instant upgrade over what I had. I haven’t had any problems since then. The speeds have jumped up an extra 300gb over the 60ish I had prior.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant complain as far as routers go this is amazing. Two wifi channels and it handles the 1000mbs speed from my ISP. The app is way more trouble than it’s worth so just set it up from your browser.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Arris router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it so much better than the last rotor I had this one is 100% better

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Simple Set-up

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Works fine. no problems .

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Great Modem/WiFi router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality product and great range! Bandwidth does vary with multiple users but that is expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fast modem

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem and superfast . Very easy to hookup. I would recommend to anyone

    I would recommend this to a friend