Last-Minute SavingsLimited quantities.Shop now

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $136.99
Clearance
The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1959 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 34 Showing 661-680 of 1,959 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was very easy to set up. Beats paying the rental few from the cable companies. The app that is associated with the modem is great. Would recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Surfboard

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Arris is perfect for the high speed internet service we have. Lightening hit our other one (also an Arris) and this was the up to date one for us to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great!

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! No issues so far. Easy to setup if you have comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Arris

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far this is working well and is doing what it’s supposed to do.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great!

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't do much better. It's allowing our household to telework (2 adults, one doing VoIP), as well as two kids to homeschool and video conference in the midst of the COVID-19 pandemic.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great value of modem to offset cable bill

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast and easy to install wireless cable model & wifi router. it was important to us that it was infinity-specific since that is the cable company that we use.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Cut the Cable

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Performing as expected, no more cable cost gave up our landline too…

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Love having router & modem combined in one piece.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ordered online, did curbside pickup which was wonderful while I’m staying home. The Arris very easy to install. Happy with it, enabled me to get rid of extra pc of equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Excellent modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is excellent, and performs and necessary. adding it to Xfinity was bit of a different story, but not Arris' fault.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works great with optimum wifi 1gb

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy set up; worked with Optimum 1gb when their modem router wouldnt work ! Highly recommend. No dropped signal.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Very solid product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very solid product - works great, speeds mostly very good.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    connected

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works like a charm so far, cruising right along

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good to start with

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product at reasonable price for combo. It has been a month working good . Nice shape easy to handle.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good enough for government work.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy to install and set up. I have sparklight 200 and I’m getting good speeds to that.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Works well

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I finally decided to purchase instead of paying my internet provider rent on theirs. Once I figured out setting it up, it’s worked well. No issues with losing it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Router/Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem/router to replace router from cable company and save rental charge for equipment. Easy to install. Bo complications or problems with product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not quite a month yet, but I’m very happy with this purchase. It was well worth the money. Works well with Comcast/Xfinity. I’m not into renting equipment so paying a little extra for a quality Modem & Dual-Band WiFi Router that will last is worth a lot more to me. The Customerservice with Best Buy and Arris were excellent when setting everything up. When time to replace, I’m very likely to purchase the same brand, as long as this keeps working as well as it has so far.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Easy to install

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good.very good range. Instalation was very easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good if you’re trying to save $

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good for the price. I don’t get what I pay for gb wise but it’s pretty close to it. So I’ll keep it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set-up. Also allows you for simple access to see both 2.4 and 5 access.

    I would recommend this to a friend