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Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 43 Showing 841-860 of 1,963 reviews
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Arris review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy to install. Works great, a little pricey.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    High quality Wi Fi and router!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Produces very high speed internet to my house! The product was better than expected along with an upgrade to my cable service!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    3.1 makes a difference

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely an upgrade over my netgear. First time using arris and its way more user intuitive than the netgear software.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good price

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well. Hope it lasts. We seem to go through routers every year or so. Good price

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Expensive but worth the money.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as expected. No dead zones do far. Very easy setup. Saving money by not renting from Comcast.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Router wifi combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for whole house router and wifi no problem since purchased ..still early as its one a few week ok

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better to Own than Rent

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in one modem and router works great. Easy to install and connect. Great range and security.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Saving money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this so I wouldn’t have to pay a monthly rental from Xfinity. It works just like it is supposed to.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem works fantastic and was more that capable to be used with our internet providers top gear service. Has not disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great range

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent range as a replacement for previous Netgear device. Caught it on a BestBuy sale day and saved $50.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    ?

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to upgrade to 3.1 docsis to get my internet speed increased. Easy to hookup and set up out of the box. I have two TV's, 3 computers, phones and tablets running thru this router/modem. This one handles all of it without problems.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Cable modem for wifi.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This iteam works really well with my cable and internet service.It also says me money on the monthly rentals of the Xfinity modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast buffering

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great connectivity and excellent signal strength. Good value!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    See ya cable modem!

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was exactly what I wanted. Easy set-up, decent price and ditched the cable rented modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Happy with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup and never had any issue since I bought.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Excellent combo router/ Modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One it is up and running very fast. Slightly technical setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It’s ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s ok for the price and how simple the device is!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Buy this for Gigabit Ethernet

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just buy it, you can thank me later. If you upgraded your internet to gigabit speeds and don't rent a modem from your ISP, then you need to buy this. DOCSIS 3.1 taps into the gigabit speeds. To me I just don't know why people rent their modems, but to each their own. The wireless management has the same interface as all the Xfinity routers, so you will be familiar with the basics of the routing. Speeds Xbox - Direct Connect - 1000Mbps Macbook - Wireless - 278Mbps (acceptable given wireless noise)

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great modem/wi-if router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not install it but it works great! I’ve had issues with it at all.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wifi modem/router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, what a difference. My old modem couldnt hold up to all my devices. Now with this everything is quick .

    I would recommend this to a friend