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Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 1,963 reviews
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    THE BEST MODEM/WI FI COMBO

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This’s is the best Modem/Wi Fi combo. Works perfect with my cox gigablast internet plan. Highly Recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router / Modem Combo

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice combo for the price. There have been no issues with this product since we purchased it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Super Fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device pushes your information at an extremely faster pace than most other internet modems on the market.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great cable modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router. Rudimentary in parental coltrolls, but still better than many entry level routers. Setup was a cinch

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WiFi/internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem and Router Combination and easy to hook up and connect to computer and streaming equipment .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wi-Fi modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy peasy, plug and play, not problem with the modem at all. Comcast was a different story...

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast and easy to use

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is great for a stronger internet connection around the house. Works very fast.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The sales rep was great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer spoke to the Arris right away. HOWEVER, my computer is not speaking to my printer. It did work with the COX ARRIS. I must admit that I am not terribly computer hardware savvy. When things return to normal I guess I'll try the Geek Squad. It's a desk top computer. I'll go back to using a lap top sometime in the future. I service there has always been topnotch!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work Great easy to setup in few minutes with no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    2 in 1 and very clean

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and seems to have a long range. So far, very happy with this purchase.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 3 out of 5 stars

    Modern review

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is not compatible to Xfinity modem if you also have land line telephone

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent stable modem router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple easy to setup router modem. Would have kept our first arris surfboard but technology changed on our ISP. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent Wifi Router/Modem Combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great choice to avoid renting from your local cable provider. Easy to use and good coverage throughout the house.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does exactly what it says, it handles 1Gb of speed effortlessly, definitely recommend this product

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris Cable odem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works fine. Easy setup. I would recommend this cable modem

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    The only choice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only modem to consider if you are an Xfinity customer. It dramatically outperforms my prior modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS SURFboard

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding modem that handles our large house (5500 square ft, 4 levels) with ease.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem/router combo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great modem/router combo purchase and no regrets. I am able to set 2 different wi-fi networks and being able to separate the devices, it helps with the consistent internet connection. Despite I have Gigablast with Cox, I am able to keep stable connection and not getting dropped when renting from the ISP. I would recommend this to households who has way too many devices and need to be consistent.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Wi fi

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast speed for streaming and web use. Good for multiple devices and has not failed .

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem and router combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very good , have had for a month now and have had no issues at all.

    I would recommend this to a friend