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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 53 Showing 1,041-1,060 of 1,961 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast internet for all. Enough speed to keep up with the current speed from carrier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    great wifi router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy to hook up, took longer for cox to get their stuff completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well priced modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well priced modem/router that serves our modest needs very well so far. We have it in a central location and it hold the wifi signal to our devices very well.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Works Good.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Good. Fast Speeds. Worth purchasing. Recommended.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Modem-Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this because we needed the fastest speeds since we're both working from home. First modem-router worked well but we couldn't log into it to change the password! After talking to Arris support they said it was their problem and to exchange it. I did that with no hassles at Best Buy. Installed 2nd modem-router and have had no problems! Excellent customer service, excellent gear.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. No problems. Used it with blue stream cable company

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Wonderful Product for increasing connectivity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and is functioning great WiFi running much smoother!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great Combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did see an increase of ≈ 200Mbps. Awesome combo. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    WiFi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great easy to use and easy to hook up good WiFi signal

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Easy to install. I recommend this modern

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Modems

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works like it’s supposed to , it was easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, increased the internet speed as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love that I am now able to get the mbps that I paid for. Streaming is seamless!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great modem.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent modem longe range signal.quiet and efficience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far...so good What can I say? This is not a TV or a radio or an electronic device. It makes my computer work and our TV.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Modem/router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up works better then my old one. I like the shape of it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product was extremely easy to setup and never goes out!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Pricey!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very expensive upgrade for me and was not sure if my previous Arris was outdated or not it was over 2 years old but I had the extra cash and bought this modem. Easy setup and so far connection is solid. I also purchased a Linksys wifi router too.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great speed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speedblazing fast any room. Good product modem with router

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Modern

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, I like it, I highly recommend it the product!

    I would recommend this to a friend