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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 58 Showing 1,141-1,160 of 1,963 reviews
  • Rated 5 out of 5 stars

    Love the combo.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s sleek and the combo keeps my tv area clutter free. Two boxes were just too much going on when you add in the digital antenna and Xbox one console. Less to dust. I’m not quite ready to pay the Gigablast fee with Cox but at least the equipment has the capability for when I’m ready. No issues with connectivity so far, 5 months now.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to install.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommended for ease of use, installation and by Cox Cable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product fairly straightforward installed would recommend

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem Review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was a good purchase but sometime the Wi-Fi hesitates early in the morning when we’re looking at the television. I would recommend this particular device to any individual living in an apartment!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgrade

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to try to improve poor internet quality. It helped some, but I still have issues. It is difficult to give an accurate review since I think some of the problems are with the service provider.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    relatively easy install, flawless operation

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    working like a champ on both 2G and 5G... recommended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Simple to set up. And very solid performance

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modem/router to replace my Xfinity equipment due to incredibly slow and unstable performance. Xfinity gave me the tech support run around, telling me they did not see any issues with their modem. I gave up finally and bought this one. Couldn’t be happier.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem to replace cable company one. Simple to install.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High speed my whole family streams with no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues the product is wonderful easy setup cool device

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    It does it’s job.

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does it’s job better to have my own modem, then use the one from the cable company

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Oh No

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It just didn't work with my Xfinity setup. We tied and tried.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Powerful

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, east to connect to- what you need to have

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Top tier brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and simple to operate. Great price too.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Getting internet faster

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I definitely recommend to all my family and friends

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Cable Modem and Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your are looking to upgrade your Modem and Router this is the way to go,. Technology wise, this unit will be capable of handling all the speed and future technology changes coming forth in the near future.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions adequate and unit performing as needed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Speed and Size For A Smaller House. 2 in 1.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fixed my gaming experience.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Been great ever since. No more lag!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    JB review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took forever to get this one set up on my internet account. Once set up, it does work very well. However, you cannot change your router name and password. You can only use the name & lengthy set of numbers given by Arris. I prefer to change mine to something easier to remember.

    No, I would not recommend this to a friend
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