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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 59 Showing 1,161-1,180 of 1,961 reviews
  • Rated 4 out of 5 stars

    Arris router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris router very reliable great connectivity very reliable great for household

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues the product is wonderful easy setup cool device

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Top tier brand

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and simple to operate. Great price too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem an router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best router and modem I’ve ever had definitely worth the price

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Powerful

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, east to connect to- what you need to have

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Excellent Cable Modem and Router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If your are looking to upgrade your Modem and Router this is the way to go,. Technology wise, this unit will be capable of handling all the speed and future technology changes coming forth in the near future.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Getting internet faster

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. I definitely recommend to all my family and friends

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Instructions adequate and unit performing as needed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Fast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Speed and Size For A Smaller House. 2 in 1.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    2 year review

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have this for 2 years now, I think . And no problem . I do have comcast and I have to reset it every 3 month but I think is comcast and not the product.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fixed my gaming experience.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Been great ever since. No more lag!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The unit worked flawlessly easy setup. Always had good luck with arris.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using this Arris Router for almost 2 months, so far it is been very good. Similar or more speed than router given by internet provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router/modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's been a good product the app has issues that need to be looked into

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Xfinity Wi-fi router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In the middle of the night my internet shuts off and I have to reboot it by disconnecting the plug and reconnecting it to the wall. I mean its good when it's working. Does that happen to any one else?

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this product so i could lower the cost of my internet bill by having my own router and honestly i love it. I save money and have no problems with this purchase

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not Reliable

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Here’s a concise review for the WiFi modem SBG8300 based on your input: The SBG8300 WiFi modem offers a mixed experience. Installation isn’t particularly intuitive, though pairing it with the Xfinity app made registration straightforward and hassle-free. Initially, it performed well, delivering reliable connectivity for a decent stretch. However, the honeymoon phase didn’t last—after a while, it started dropping out almost weekly, requiring frequent restarts to get it back online. The real dealbreaker came last night when it abruptly stopped working altogether. Despite attempts to reboot and reset, it refused to come back to life. Frustrated with the inconsistency, I’ve decided to return it. For something that’s supposed to be a set-it-and-forget-it device, the SBG8300 falls short on reliability.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great router and modem. I just started with Xfinity and my laptops work great. I haven't set up my Smart TV yet so I hope I don't get any wifi issues. It is a little pricey

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    It’s an ok router modem combo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality seems cheaply built , it seems it could crack very easily if dropped. It’s overpriced, as far as set up it’s not the easiest , it shut down once already. Customer support was phenomenal for Arris router

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a router/modem combo and this unit is great. It provides 5g services to compatible devices. I currently have 2-3 devices on it utilizing wi-fi and one PC hardlined via the Ethernet port.

    I would recommend this to a friend