Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $136.99
Clearance
The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 60 Showing 1,181-1,200 of 1,961 reviews
  • Rated 5 out of 5 stars

    Perfect Router/Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router/modem combo, works great with Comcast, instead of paying them and extra $15 a month

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem wifi combo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The system we'll, but I can't figure out why the TV only has a moderate signal strength when the wifi is only 35 feet away.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Modem/Router. Easy to setup. Highly recommended!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid Modem and Router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up, easy to have ISP set up, less range than my old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hello ROKU

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ROKU quality is excellent! I was finally able to update my phone and view streaming programs without added costs. On our limited retirement income this is great news! We highly recommend the purchase of ROKU for anyone who wants more control of what is seen at a more affordable price!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High End Arris Gateway - Worth The Price

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris Surfboard GATEWAY was amazingly easy to self install for Comcast internet and home Wi-Fi authentication. Did NOT have to call in for Comcast support. Up and smoothly running all my devices in less than an hour. IPV6 and cutting edge technology for best security. Definitely worth the extra money.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    It works

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speeds. The app blows. There is some glitchi-ness connecting to 2.4ghz after connected to 5.0

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My internet router

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. My house has a 2 floor and the signal reaches every house and rooms to. Perfect for kids to play Playstation and for me to stydy on computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Powerful

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to avoid a monthly fee from Xfinity, and from reviews, theirs seem to be riddled with problems. This ARRIS is well made and powerful, And worth the price. For my needs, having the router and modem as one unit also works better. There is less clutter to deal with, as opposed to having separate units for both.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great interface with easy set up

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it is supposed to. I had to upgrade from the DOCSIS 3.0 to 3.1 and the interface is much improved

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    The IT guy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok first let me say it's not all that! The good thing about this device is the 2 in 1 thing. Router and cable modem combined. Now I personally was expecting some advanced functionality for that price. This is a docsys 3.1 modem and Personally have some Netgear modem that were amazing. The only thing they didn't have was router functionalities. But at this point it's better to get a separate device as a router. I tried to eliminate wires and cable around my tv but and all I got was nothing but a regular modem.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent customer service

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It was a good call from the sales person who helped me.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ARRIS SUFRboard 3.1 is solid

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router and modem all in one. Saved monthly rental charges on the Modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Moden and Router

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and working well. Works with Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Excellent for Xfinity

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works very well with Xfinity service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    work for what I need it to do, not the best modem /router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A bit pricy but in the long run saves on renting

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The customer service support is great. They helped me trouble shoot issues with my internet when i could not get the high speed this device offers.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    JG

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy set up. The only issue I had is because my house is 2 story the signal wouldn’t reach both floors(and that was trying 2 routers) so I needed a signal extender.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Router/Modum

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The speed is good when connected but drops frequently. Seems not effective as compared to the previous Aris modem and netgear router.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Mr

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a wise and great investment & paid off remarkably! I shop at Best Buy for some of the trendy & useful items I use everyday at work & at home. I get the flyers & they always give great gift ideas for me and the family! I have recommended them to all my friends as well.

    I would recommend this to a friend