Customer Ratings & Reviews

Finally freed myself from Spectrums hold. My Sonos system works with availability to all updates and i don’t pay $5 per month lease on router anymore. Able to enjoy 400mbs without a hitch!

I read reviews that some had problems connecting this with Xfinity, I did too. But it worked the second time. I return the first item to Best Buy & had a replacement sent to my home. It worked with Xfinity.

This router works okay, but we have to unplug it once a week to reset it. It loses the connection to our cable company, which is pretty annoying. Other than that it performs as advertised.

Looks and works fine. But it’s old school Wi-Fi 5! It’s not worth to keep year or so and then change the new technology Wi-Fi 6!

Does what it's suppose to do. Yes its very expensive but you'll pay that much in a year and half renting one anyway and I upgraded my internet through COX and needed a new router

It was an upgrade from my old Netgear 1750 to accommodate new service from Xfinity. It was the only one available at the time and I do not believe in renting from Xfinity as it costs more over time. It was difficult to connect many smart home items. Had to make many phone calls to get everything working including the Arris itself. Everyone was very helpful. It does not seem to have the range and strength as my old Netgear 1750. Our cell phones and iPads move very slowly with the Arris even in the same room. My next purchase will be a Netgear

I think it is set up correctly but some things drop out just might be internet

After so many years of paying a fee each month to rent a modem from Xfinity, I decided to buy one. Paid for itself after a few months. Best decision. Easy to set up. Fast.

Install was easy. Working well so far. Not as fast as a Comcast router but works fine

I had to upgrade my WIFI in my home. The Customer Service Rep was very knowledgable, friendly, and Professional.

phenomenal for working with for remote jobs. over zoom quality is good.

So far so good. I bought a great quality product. The salesperson was GREAT also.

This replaced a Netgear modem and Netgear Nighthawk router on Wave Internet Provider. Works great! Great parental control over connected Devices. I was able to control my devices when not on home network with Nighthawk, but unable to do that with Arris Surfboard.

ARRIS - SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router is good but does NOT have a phone port

Local cable company says it's time to upgrade, and this product fit the bill.

It seems expensive to get quality Xfinity 1gig service and Xfinity tech people suck on the phone when it first was set up. The range of the wifi is fair. But it works so

Set up was fairly straightforward. Getting blazing fast speeds. But the reason only four stars is that I’ve had to format the modem a couple times to re-achieve the fast speeds. It sometimes slows down, and I don’t think it’s my ISP. After formatting the modem, it does start working again.

Works great! Bonus that it is a combo product, so have only one thing to plug in. I had a minor glitch with set up, called customer service where a real person answered the phone and helped me right away.

Easy to set up. What took most the time is having to call Cox to add. It's been almost a month since installing with now issued.

Works good but had to use a wifi repeater to cover whole house.