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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,963 reviews
  • Rated 4 out of 5 stars

    it seems to be fast.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not impressed with the range. My home is not huge (2200 sq ft) and it does not seem to cover our house very well. It doesn't cover as well as the gateway I had from Comcast.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Moden and Router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and working well. Works with Xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. What took most the time is having to call Cox to add. It's been almost a month since installing with now issued.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good overall Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Install was easy. Working well so far. Not as fast as a Comcast router but works fine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good for Xfinity replacement

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good but had to use a wifi repeater to cover whole house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Roger the Dodger.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I bought a great quality product. The salesperson was GREAT also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good for remote jobs

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    phenomenal for working with for remote jobs. over zoom quality is good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Routers last for years

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an Arris wifi routed Before that lasted years, so they earned my loyalty. This new one was just as easy to set up, has a stronger, faster signal and also the ability to hardware my computer into the rear jacks. Will stay with this company 4ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My ISP’s router kept acting up and they were completely unhelpful. This Works great. The range MIGHT be 10’ shorter than my ubee that the ISP gave me, but it would randomly stop broadcasting WiFi. No issues here after a few weeks of use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Using with Xfinity/Comcast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little weak range-wise, but so far so good. It wasn't difficult to set up, and I haven't had any connection issues since upgrading.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Just brilliant

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thanks to the work from home I had to upgrade my home WIFI and this modem router is just what I was looking for. Some might say its a little expensive. But I'd say sometimes good quality comes with a price tag. Buy this to upgrade your home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for a modern and surfing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for a 2000sqft house size or less. But it’s got to have a router if you want to go to a bigger area than 2000sqft space.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    nice swap for comcast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this was to replace my comcast rented modem. it was a quick easy swap once I got comcast to add it to my account. the self service would not let me add it myself. works great. even better I am not paying the rent for the comcast modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to stop paying a monthly fee to the cable company. This was recommended by the sales clerk. It works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris surfboard DOCSIS 3.1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Easy set up. Must contact your cable provider (if you have one) or internet provider to make the connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surfboard User

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product and easy set up. Called our cable company and registered it with them during set up. Speeds seem to fluctuate more with this product, but I believe it has a lot to do with our "wonderful" cable company.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is very good. Just a pity it doesn’t have a wsp button and I couldn’t connect my printer

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It works well.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had a couple of issues with Internet being extremely slow in the evenings. Not sure if this is because of the router or the Internet itself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fror my 1 gig internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ultra fast, never beeds reset like my older modem. I highly recommend this for 1 gig internet.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Wifi Speed is Terrible

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so hoping this would solve my slow internet speed problems. I have called the cable provider (Cox) out more times than I can count before AND after installing this cable modem. The speed is great when you plug into the modem, but drops pathetically low even 6 feet away on wifi. I am NOT happy. I''m paying for speeds that I can even begin to get on any wifi device. It doesn't support more than 1 device on wifi. If I could return it, I would. It was EXPENSIVE.

    No, I would not recommend this to a friend
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