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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 62 Showing 1,221-1,240 of 1,961 reviews
  • Rated 5 out of 5 stars

    Price

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it’s been good. No issues. Happy with this purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Striped down functionality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works well for connecting to the internet and newer computers.and I phones. There is little information about the device displayed on the panel lights It lacks a WPS button so connecting to older equipment is extremely difficult or impossible. Have spent hours on the phone with several vendors and have not had any luck connecting to my existing equipment.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Decent combo modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does drop wifi signal every now and then not quite sure why

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great fror my 1 gig internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ultra fast, never beeds reset like my older modem. I highly recommend this for 1 gig internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router is very good. Just a pity it doesn’t have a wsp button and I couldn’t connect my printer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive but quality, fits my needs for gigablast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the modem has performed flawlessly, the Arris mobile app could be better, but the modem works as advertised, havent got to test my full throughput capabilities until I get some hard wire runs complete so work exclusively with wireless side of things and it performs brilliantly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router if you know what you are doing, If you are like me there is a huge learning curve. You have to download an app to get it to connect properly.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Not Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i was really expecting more when paying 300 dollars. More issues than expected and less coverage distance. At one point all my devices were kicked off the network.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good choice

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We decided to stop paying a monthly fee to the cable company. This was recommended by the sales clerk. It works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Could not use.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this because Sparklght isn’t in my area yet. Went with T-Mobile.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy!

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked everything about it! It seems very sturdy and able to handle gigabit connections to the bone!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    it seems to be fast.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not impressed with the range. My home is not huge (2200 sq ft) and it does not seem to cover our house very well. It doesn't cover as well as the gateway I had from Comcast.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Arris surfboard DOCSIS 3.1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works like a charm. Easy set up. Must contact your cable provider (if you have one) or internet provider to make the connection.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Think before to get it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been missing calls, video home protection, and websites because they are attached to wireless' Arris, I bought it because I want to update but my former Arris 2.4 was not giving any trouble.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Works, wish signal was stronger

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to get about 60’ more coverage out to the shop. This gives me about “2” bars out there now. The connection is slow, but it works, I had nothing before. Would like a stronger signal so I can set up some security cameras in the shop.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Speed. Good wifi range

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this as an upgrade to my old device that I have been using for 7 years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great speed, tricky to get set up.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting the modem enrolled with xfinity was a bit tricky, but finally got it to work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install, good price, and nice size and shape

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Routers last for years

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had an Arris wifi routed Before that lasted years, so they earned my loyalty. This new one was just as easy to set up, has a stronger, faster signal and also the ability to hardware my computer into the rear jacks. Will stay with this company 4ever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Using with Xfinity/Comcast

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a little weak range-wise, but so far so good. It wasn't difficult to set up, and I haven't had any connection issues since upgrading.

    I would recommend this to a friend