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Customer Ratings & Reviews

Your price for this item is $136.99
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Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 66 Showing 1,301-1,320 of 1,961 reviews
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Made for a one story home but I bought a mesh to help with the dead spots so it worked out fine. No issues and works as it's supposed to. Def a good buy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great addition

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Husband bought after reviewing several other products. Reviews don’t mislead with this. Would definitely recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues with it.Works great just like the Motorola one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Surfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris surfboard works very well. The WiFi performance is much more consistent since switching from my old modem and router. Multiple devices are running at the same time with excellent performance.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good s ok far.. but ive also been using a very outdated version for years...

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works well in most of my home

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works very well where it’s direct connected, but I have a connection issue in the farthest room of the house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied internet enjoyer.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working great so far. Xfinity tech helped set it up and get it activated, been happy gaming since.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My SURFboard Upgrade

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a rough start with this unit, called the ARIS Tech and it has been working great since then. It is a good unit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    JHW06

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this product whole heartily to anyone looking to purchase a cable modem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Maybe not for larger homes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Possibly good if you have a smaller home. I ended up returning and exchanging this unit for a stand alone modem and mesh system in order to get full home coverage. This unit seemed to work fine and was very easy to set up with Xfinity but in the end it did not have the coverage i needed.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 2 out of 5 stars

    Ok modem router combo,

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This specific Arris did not recognized and synched with my smart light switches and was so slow in my wired connected TV and else. Download and upload speed were satisfactory off and on in equipment with wired connections, but the ping was not lower than 15 anytime. Quickly replaced it with a Netgear, all working smoothly and fast. Netgear ping with 8.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Has multiple wifi connections so easy to install and its fast!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only negative thing I noticed, but, it’s my fault for not checking is, there are no USB ports!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent modem.

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent modem, works well with comcast internet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Good product.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. I haven't had any issues. It's a easy to use.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Returned it.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had to return this we bought the wrong one & it wasn’t fast enough for the Cox Internet package that we’re stuck with.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. No issues Set up by geek squad food range

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upper hand

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our computer is working so much faster with this modem! I bought this because coz was going to charge us monthly for the one we had!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Modem & Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price!!! Very easy to install and being a combo modem and router less space is taken.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality products at a good price.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got them within an hour after I placed my order. During Covid, having purchases - especially electronic devices that keep my computer, etc. up and running well - available in a timely way is great!

    I would recommend this to a friend