Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Gift Ideas
Main Content

Customer Ratings & Reviews

Your price for this item is $136.99
Clearance
The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 67 Showing 1,321-1,340 of 1,961 reviews
  • Rated 5 out of 5 stars

    Arris modem plus wi fi

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sales rep was extremely helpful finding what I needed going beyond to make sure it was right. I am very happy with the modem and purchased the dual for possible future use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great combo

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better than my old router or modem. Cool to combine the 2

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reasonably priced

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am still using this product and its working perfectly no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect router/modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tjis was easy to hook up and works great, no more buffering!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Modem. Just needed voice.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem worked great but came to find out I needed digital voice to support a Fax Machine so I had to return it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    None

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good since I don’t do much with internet, just to hook up other devices at home . I love this product because it saved money for rental equipment from my internet provider.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    ARRIS- Surfboard dual-band

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an alright modem in my opinion. I live in a two story house where the modem/router is downstairs but my office is upstairs. Connectivity was an issue, especially when having zoom or microsoft team mtgs. I went out and bought google wifi to hit all areas of my home in order for the internet to run smoothly.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Kris’s

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with xfinity. Easy to set Up and gets great service

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 2 out of 5 stars

    Range

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This thing has horrible range. I wish I’d bought a different router modem. It has worked well though. It was fairly easy to set up in comparison to the prior net gear one I had.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem for smaller house.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great modem, but didn’t give good WiFi signal throughout house. I had to get WiFi extender in 3300 sq ft house.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works as it should

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should, the app as people have pointed out lacks features.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product, bought it after I upgraded to 1GB internet service. When I use the wire connection it work perfectly just need to work my way round the WiFi to get good connection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Xfinity compatible

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product has performed well after my provider added it to my account. We have enjoyed excellent WiFi service since installing it

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Won’t stay connected

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Assured by salesperson this was a top of the line cable modem. When it is connected it is very fast, however, at least once a week it must be reset. With an individual router and modem did not have this problem. Won’t be buying another surfboard.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my small family. No problems upstairs

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay Product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. App makes changing and monitoring the internet easy. Not as strong. . .signal wise as promised. I doubt heavily whether I would recommend this product to others as all my devices (all which are up to day and new) have difficulty to recognize the signal and have to be manually selected. I would have been better sticking with renting the modem and router from my Cable Company.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Great Router/Modem

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router/modem combination. Only issue is the difficulty of initial set-up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    BEST SERVICE

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mary Grace was amazing. She was knowledgeable and incredibly helpful. I would ask for her on my next visits because she THAT GOOD!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem router

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very good piece of epuipment. I love how easy the app is to control different settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    modem great product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to own! I had to buy this modem because of renting modem for about 5 years!

    I would recommend this to a friend