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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 68 Showing 1,341-1,360 of 1,963 reviews
  • Rated 5 out of 5 stars

    Kris’s

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with xfinity. Easy to set Up and gets great service

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Reasonable product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. For Xifinity plan. If it have longer WiFi distance, that will be perfect.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great router modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good WiFi coverage. Buggy mobile App. No Wps button, need to jump hoops to get it via software instead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Modem has been a great upgrade from the one provided by Cox. I get great data speeds that pair nicely with my Gigablast plan.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great Product but poor support from Arris the manu

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product but poor support from Arris the manufacturer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    modem great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product to own! I had to buy this modem because of renting modem for about 5 years!

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 3 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This works great! Much better than my old combo. Very happy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Works as expected. A little pricey but relative. At least it was in stock.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Having regrets

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After upgrading to this SGB8300 my internet connection has become unstable. The 5G is sometimes lightening fast and then other times it won't even connect to 5G. I was on the phone with Cox for an hour and they couldn't help me. They just showed me how I wasn't even getting the bandwidth I was paying for. Also after I installing the app it won't let me log in.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Took awhile to get the new modem registered with Comcast, but once online, it has been great. Makes much better use of my bandwidth from Comcast.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Short term gains

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked great until it didn't. Lasted 2 years then simply died one fine night.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my small family. No problems upstairs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Surprisingly easy to install. Came with very clear instructions. Arris tech support was incredibly helpful with password changes. Happy not to be renting anymore.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great so far,

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I updated from my old cable modem router to this one, and so far it has been great. Great network and coverage.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old one was super duper slow. This one allows me to stream live sports no problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like our new router with built in Wi-Fi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router with built in Wi-Fi was easy to setup and is working well for my wife how works from home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Good Reception.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good reception. I can now print wireless from the kitchen and add other devices like the ring doorbell system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for games and for the speed of your games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great all in one modem and router that is compatible with xfinity requirements.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product seem to meet my goal which was to get coverage in the Full House without an extender

    I would recommend this to a friend
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