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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 69 Showing 1,361-1,380 of 1,963 reviews
  • Rated 4 out of 5 stars

    Modem/Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy with the purchase. The modem/router has improved the quality of service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ARRIS SURFBOARD

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent response. Good connection easily connecyed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works good. replaced old docsis 3.0 with this one no problem so far

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Surfboard DOCSIS 3.1 Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    worked great-my old modem failed and I needed a quick solution to get me up & running again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Combo modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No problems streaming or handling many different users. Good coverage in our 1200 sq foot home.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris router modem combo docsis 3.1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product Reasonable price Had no problems since I set up Works with WOW

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    It great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great but there are times when it just shuts down all of the internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arria Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have had some issues with comcast since the modem was installed, but It appears to be a comcast problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy installation - Great speed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this to work with my new gig speed with RCN. The installation was easy and simple + you have a really useful app to control your whole network settings.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem and router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Certified for use with Comcast. Had some issues with the built-in router and an Orbi product but their customer service group walked me through the settings changes.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great with Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem works great! My internet connection improved and the best thing is that I no longer have to pay my internet provider rent for using theirs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , long range amd doesn’t kick me off the internet

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve to reboot several times but otherwise no problem.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service manager

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I installed it, I have no problems with the TV and with the Internet.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This device has a great signal capability. Accessibly to 5G bandwidth as well

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Norm

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed upgraded router modem to get the top speed from Cox. This is was comparable. It was a Bit difficult to install and reconfigure all the items we have in wifi. Not really getting the great speed I expected and do have some connectivity issues. Not sure if it is this device or my wifi provider

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wi-Fi Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Wi-Fi Router works perfect! I’m happy with the purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 2 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    had multiple ethernet cable slots on back but only one works. Wifi works great but if your getting it for ethernet connection... Don't

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Purchased to upgrade Home Internet setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product performs extremely well. Setup was easy and the WI-FI performance is brilliant. We are squeezing every megabit of bandwidth out of this cable modem.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not recommended

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a very good product for the price. Everything else was out of stock. We couldn't wait on one because lightning struck ours that day.

    No, I would not recommend this to a friend
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