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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 1955 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,955 reviews
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    New Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Item performs as advertised. Price was resonable when compared to other brands.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Easy set-up, great performance!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought the ARRIS SURFboard to replace an older Motorola/Belkin modem/Wi-Fi set-up and couldn't be happier. Set-up was as easy as plugging it in and placing 1 call to my service provider. Within minutes I was up and running with a noticeable improvement on speed and performance. My old modem suffered from reduced speeds and link drops...those problems are gone now!

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Good for 1 GB internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We upgraded to 1 GB internet speeds for digital learning for the kids and work from home for the adults and we were having trouble getting the advertised speeds from our previous modem and router, so we upgraded to this and it has been great. No cons to mention, very easy set up, and the internet speed is better than expected.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed, Wi-fi

    Rated 5 out of 5 stars

    Top of the line

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Rock solid and fast Many options Easy set up. 4G & 5G

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    best modem I've had so far

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i bought this modem when i got a bigger house and more google and smart features for my home and it's been a beast. modem is worth the extra modem for the range and speed

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Wi-fi

    Rated 5 out of 5 stars

    D

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and works great. Would recommend to anyone

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 4 out of 5 stars

    Reliable Brand

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good speeds, reliable brand, easy setup, plenty of options.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    My arris router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install and faster than my old one got all my lights and everything running great

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome product.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item, recommend to others. Easy setup and the range is much better than my older one.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 3 out of 5 stars

    Drops Internet Connection

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall great strong signal, but likes to drop randomly particularly at night. Never had that issue with my Netgear device but this supports my providers 1gbps speed. Better user interface through app to manage all devices connected to filter broadband usage.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Very good modem/router combo

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're not in the market for setting up a complex modem and router system, this combination device is for you. Hook up was easy; just unplug the old device and plug in the new one. Contact your cable provider to have them finish the setup process and you will be on your way. Very stable speed delivery and the wifi is great. Good value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Value

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed something so we could stop giving more money to Comcast to rent their own devices, and this did the trick. Nothing fancy, it just works. It's thin enough, and the promotion on the price was even better. We've had no issues since early March.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    3.1 modem router upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only reason iam giving it four Stars is because the box speed rating may not be the same with different service providers.i had a Cox representative tell me that even though I had 3.1 modem and it says cox compatible on the box that I might not be receiving full capacity with there service if iam not using there supplied modem router that they rent .but I purchased it to save money still great modem works great 400 down loads speeds work s for me.....

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Steel going strong

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    3 years and little to no problems. I would buy it again. Or the brand equivalent. Speed is good for me

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as an upgrade for my internet upgrade easy to set up not complicated seem's to handle the 1 gig service i have pretty well threw my cable service

    I would recommend this to a friend
  • Pros mentioned:
    Speed, Wi-fi

    Rated 5 out of 5 stars

    Easy Set up for cable and great speeds.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this because my previous dual band wifi router didn't have enough download speeds required for what I use it for. I bought this and it was easy to set up w/ Spectrum and download speeds great for cameras and streaming for other devices without any lag. It was a bit pricey but it was worth it.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Wi-fi

    Rated 5 out of 5 stars

    Runs silent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You cant even hear it running!! I have never had such a quiet modem.....wait. Ok, seriously, it has great range, handles the internet just fine. Setup was a breeze. I keep forgetting that its there. I like all the channels it has. One main, one submain, and two for guests. I hope to have this a long while.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 4 out of 5 stars

    Xfinity Approved Cable Modem & Dual Band Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced previous cable modem/wifi router to keep up with technology, do not want to rent equipment. The recommended device was significantly more, only difference I found was in the number of devices that could connect. I have 12 devices connected & up to 14 including TV wo issue. You must follow instructions to register the device with your isp, if not will have an issue with connections dropping.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great Product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent piece of equipment. Xfinity router kept dropping the signal and had a difficult time staying connect to the upstairs extender so I researched several possible replacements and chose this. I've had the SURFboard for a few months now and it is working great! Easily handles the trafffic of two teens streaming and gaming as well as streaming service for our television watching and the demands of my wife's home based business. Highly recommended as an affordable and superior alternative to renting from the cable companies.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Arris Surfboard for super fast wireless

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a new router for 600 mbs wireless in the house. After reviewing all the possibilities, I selected ARRIS again. The previous Arris router would not go above 300 mbs, but had worked perfectly well. This company really understands quality, speed and the ease of use with the app.

    I would recommend this to a friend