Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 1,962 reviews
Pros mentioned:
Speed, Wi-fi
Rated 5 out of 5 stars
Marvelous Modem!
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Modem is perfect size and sleek looking and fits nicely not taking up much room and super fast and good range on WiFi as well!
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
good modem and router bad isp
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
has worked great even though xfinity ties to blame it for their lack of service
I would recommend this to a friend
Pros mentioned:
Performance
Rated 4 out of 5 stars
New Modem
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Item performs as advertised. Price was resonable when compared to other brands.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Very good modem/router combo
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Posted . Owned for 2 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
If you're not in the market for setting up a complex modem and router system, this combination device is for you. Hook up was easy; just unplug the old device and plug in the new one. Contact your cable provider to have them finish the setup process and you will be on your way. Very stable speed delivery and the wifi is great. Good value.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 5 out of 5 stars
best modem I've had so far
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Posted . Owned for 1 year when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
i bought this modem when i got a bigger house and more google and smart features for my home and it's been a beast. modem is worth the extra modem for the range and speed
I would recommend this to a friend
Pros mentioned:
Speed
Rated 4 out of 5 stars
3.1 modem router upgrade
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
The only reason iam giving it four Stars is because the box speed rating may not be the same with different service providers.i had a Cox representative tell me that even though I had 3.1 modem and it says cox compatible on the box that I might not be receiving full capacity with there service if iam not using there supplied modem router that they rent .but I purchased it to save money still great modem works great 400 down loads speeds work s for me.....
I would recommend this to a friend
Pros mentioned:
Speed, Wi-fi
Rated 5 out of 5 stars
Easy Set up for cable and great speeds.
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Posted . Owned for 2 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I bought this because my previous dual band wifi router didn't have enough download speeds required for what I use it for. I bought this and it was easy to set up w/ Spectrum and download speeds great for cameras and streaming for other devices without any lag. It was a bit pricey but it was worth it.
I would recommend this to a friend
Pros mentioned:
Setup, Wi-fi
Rated 5 out of 5 stars
Runs silent
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
You cant even hear it running!! I have never had such a quiet modem.....wait. Ok, seriously, it has great range, handles the internet just fine. Setup was a breeze. I keep forgetting that its there. I like all the channels it has. One main, one submain, and two for guests. I hope to have this a long while.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Arris Surfboard for super fast wireless
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
I needed a new router for 600 mbs wireless in the house. After reviewing all the possibilities, I selected ARRIS again. The previous Arris router would not go above 300 mbs, but had worked perfectly well. This company really understands quality, speed and the ease of use with the app.
I would recommend this to a friend
Rated 5 out of 5 stars
Great value at agood price.
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This reviewer received promo considerations or sweepstakes entry for writing a review.
Have been using this modem for a couple of years now and it has not failed even once. It delivers flawless data both inbound and outbound.The times that I have lost connection to data transmission, it has always been because of the signal transmission of the ISP.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
It’s great!!
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Posted . Owned for 1.5 years when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
So happy that i found that router/ modem!! I love it!!
I would recommend this to a friend
Pros mentioned:
Wi-fi
Rated 4 out of 5 stars
Xfinity Approved Cable Modem & Dual Band Router
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Replaced previous cable modem/wifi router to keep up with technology, do not want to rent equipment. The recommended device was significantly more, only difference I found was in the number of devices that could connect. I have 12 devices connected & up to 14 including TV wo issue. You must follow instructions to register the device with your isp, if not will have an issue with connections dropping.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Great modem/router
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This modem/router has done a fantastic job so far. Easy installation and I love the app interface. Handles the fast MBPS with ease. I have used it to stream, game, work from home etc all at the same time. Glad this one was recommended to me.
I would recommend this to a friend
Pros mentioned:
Setup, Speed
Rated 4 out of 5 stars
Reliable Brand
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Good speeds, reliable brand, easy setup, plenty of options.
I would recommend this to a friend
Pros mentioned:
Performance
Rated 5 out of 5 stars
Great Product!
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent piece of equipment. Xfinity router kept dropping the signal and had a difficult time staying connect to the upstairs extender so I researched several possible replacements and chose this. I've had the SURFboard for a few months now and it is working great! Easily handles the trafffic of two teens streaming and gaming as well as streaming service for our television watching and the demands of my wife's home based business. Highly recommended as an affordable and superior alternative to renting from the cable companies.
I would recommend this to a friend
Pros mentioned:
Ease of use, Performance
Rated 5 out of 5 stars
Worth the price
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Purchased as an upgrade for my internet upgrade easy to set up not complicated seem's to handle the 1 gig service i have pretty well threw my cable service
I would recommend this to a friend
Pros mentioned:
Setup, Speed
Rated 5 out of 5 stars
Perfect Choice for >1G Super High Wifi Cable Modem
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
This is the best in class Super High Speed +10G Super High Speed Wifi Cable Modem. You will be happy with this product, and support from Arris, easy setup. I saved $15 per month from my Cable provider, why waist money renting your cable WiFi modem. Must make sure you buy Docis 3.1, not 3.0 very important.
I would recommend this to a friend
Pros mentioned:
Speed
Rated 3 out of 5 stars
Drops Internet Connection
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Overall great strong signal, but likes to drop randomly particularly at night. Never had that issue with my Netgear device but this supports my providers 1gbps speed.
Better user interface through app to manage all devices connected to filter broadband usage.
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
My arris router
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very easy to install and faster than my old one got all my lights and everything running great
I would recommend this to a friend
Pros mentioned:
Ease of use, Speed
Rated 5 out of 5 stars
Ultimate High Speed Router/Modem Combo.
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Posted . Owned for 4 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
100% Compatible with Charter/Spectrum. Very fast internet speeds with 400Mb Service. Very noticeable difference with DOCSIS3.1 over 3.0
On home network, can easily transfer data super fast between computers (1Gb network speed, Cat6 Cable).
Easy setup, and great managing i.p login.