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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 70 Showing 1,381-1,400 of 1,963 reviews
  • Rated 5 out of 5 stars

    Great overall WiFi router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Since I’ve replaced my old Netgear WiFi router with this one, my connection troubles are no more! Have had it for a few weeks now and have had no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saves me so much money every month not having to rent equipment anymore!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Saved us from the monthly rental to be paid to providers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem installed essily and my internet performance increased dramatically.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good value for the money

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem / router works well as advertised. Good reception on all devices in our home from front to back.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    So far good withXfinity

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Old modem stopped working and eventhough it was not the cheapest option, it does also the function of the router. So we just need 1 piece of equipment now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great DOCSIS 3.1 modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product, registered and activated in minutes. Good WiFi signal.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    A bit under powered

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem is under powered in 5G. It takes a few seconds to connect through plaster walls. My old Netlink was much better.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best router I’ve had, excellent for gaming I have no complaints about this it puts out a very high speed (I have 1GB internet at home)

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Not bad

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and runs fast but needs better charging wire

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked well / wasn't needed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This worked well but wasn't my bottleneck. App made it easy to config/edit. I used with a WiFi router but speeds were the same off this wireless signal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable Modem Rental Alternative

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cheaper solution to renting a model from my cable provider. I have not encountered any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Review of Arris Surfboard SBG8300 Wireless Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the device, ease of setup however it was rather expensive. No technical issues with it thus far but that should be expected too though.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast 2in1

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Comcast Xfinity service. Needed an all-in-1 modern /router. This one popped up with great reviews. Bought and installed. Was up and running within 1hr.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    USEFUL FOR AT HOME/WORK PURPOSES

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its been a great tool for helping work from home. And is expandable should I need more bandwidth working from home in the near-term, in the long-term.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    SURFBoard Fails to Perform

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After reading all the reviews, I decided on this all-in-one cable modem wi-fi router. It wasn't cheep and I expected top of the line performance. After a year of trying to figure out if it was the cable service bogged down by home office & gaming loads that caused intermittent failures and dramatically slower performance, we learned that the problem lies in this modems failure to manage overheating. After reviewing the logs, it turns out that the modem essentially quits 5 or 6 times per day, cools itself down and then reconnects. VERY DISAPPOINTING!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very happy with this purchase .My Daughter did a lot of research on it and helped me .I decided to get this one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router combo

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router combo. It truly worked for my family's needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router has never failed me in four years Ho get one.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    NO MORE RENTAL FEES!!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase, took comcast about 30 mi utes to get all updates pushed out and connected.

    I would recommend this to a friend
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