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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 71 Showing 1,401-1,420 of 1,963 reviews
  • Rated 4 out of 5 stars

    Wifi Router is great.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The router is great, haven't had any issues off this system.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Has wi fi

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has Winfield which is what we needed still needs to get hook up to our system

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad a little difficult to set up but once i had it worrying is l it isn't too bad, i can run both 5g and the other for older devices

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing WiFi Performance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ethernet connection works great, WiFi speeds do not break 30Mbps/down and 20Mbps/up on a 100Mbps/30Mbps plan.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A little confusing at first. Would recommend to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Combo Modem and Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem and router appear to be working great with no issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS is RELIABLE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed this router in place of a company router and it works wonders. I have limited buffering when I play video games and/or stream videos!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Personal device

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helpful and knowledgeable salesman Glad for availability.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    .Product is good quality and works real good. Tech was very good for advice.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Overall good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned it , decided to get a separate router and modem instead.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal for the $$; meets my needs. It was recommended to me by a technician who was spot on with the deal.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great. Little hiccup on setup but its workin

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working fine once I got the kinks out of software install. It is working

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to setup and excellent product!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s definitely a product that should be in each household. It’s convenient and it allows you to use multi devices at once with no interference.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Arris Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with minimum buffering. Well built piece of equipment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router / modem for unit 202

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked fine. It was hard to set up since I'm a non techy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for what I need! And I saved a monthly rental fee! Win-win!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage, ez setup

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. We have excellent coverage throughout our home. Set up was easy. Now if I can only get my provider to up their service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem/Router in 1!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We needed an upgrade on our modem/router and were tired of paying the monthly fees from our cable provider for their unit. Best decision ever!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent quality!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was recommended this product by internet provider; it was a little expensive but we have had no issues with connectivity. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does everything it need to I got a good deal plus it save me money

    I would recommend this to a friend
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