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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 72 Showing 1,421-1,440 of 1,963 reviews
  • Rated 5 out of 5 stars

    Works great and the set up was easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When switch our internet to xfinity, the best but team made it easy to find a modem compatible to our network.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome for Xfinity. Took sometime to set up but after everything was set up, great connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem Router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say this modem is great up grade from what I had before. I really would recommend this for anyone looking for a router using Xfinity.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Have mixed feeling about it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    iPhone app is horrible! Had to go to the web application to setup some of the things. Did not make sense when I am getting 700mbps to the modem but only 200-300mbps from WiFi. It’s definitely faster than other modem and router that I had but It didn’t meet my expectations from speed perspective

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s working really good and it’s covered all the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Hdgs

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We purchased this modem for internet service so we would not pay monthly rental charges to our provider.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    None

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great I’m recommend the price A little bit to high

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router, can get gigabit speed from Xfinity. Bought one for me and another family member who had the same service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up and product are holding up well.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product is holding up well at this point. Product was a little pricey but it seems that most modem/routers have gone way up in price.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    a little pricey

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a good modem/router....so far ,so good! a little pricey!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to get our own instead of renting, would be cheaper. Great product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I was able to get the correct settings I really like it.Have not had any issues with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service all around.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. We had good service from the Best Buy service rep.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgrade gateway

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my gateway, is optimal for multiple device streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not easy to set up Xfinity doesn’t allow for 3 letters- but calling it in IF you can get a technician is easy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thakkar Revie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our house is 2500 square feet.we get internet connection every where. No issue

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay update

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After an extremely long process of getting the correct hardware for our situation we have a modem/router that mostly works. All but 2 devices are reconnected to internet but no one seems to be able to get the last pieces connected; not Arris, not ISP, not device manufacturers.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With Comcast can't go up to 400 mbps with an account of 1 gb

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great and easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

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    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Electronics

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rid of my rental router from my cable company, and this product gives me the same quality service while I saved money.

    I would recommend this to a friend
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