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Customer Ratings & Reviews

Your price for this item is $136.99
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Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 73 Showing 1,441-1,460 of 1,961 reviews
  • Rated 5 out of 5 stars

    Useful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to use. I definitely recommend this product.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Upgrade gateway

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded my gateway, is optimal for multiple device streaming.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Too much headaches

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modems keeps on disconnecting from the internet and often times i find myself re starting the modem just to get my internet going again Not to forget the whole blame game between the ISP support and Cable service provider when calling for help to troubleshooting the internet

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay update

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After an extremely long process of getting the correct hardware for our situation we have a modem/router that mostly works. All but 2 devices are reconnected to internet but no one seems to be able to get the last pieces connected; not Arris, not ISP, not device manufacturers.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Electronics

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I rid of my rental router from my cable company, and this product gives me the same quality service while I saved money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ???

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the router and said it was exactly what was needed.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Not happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was supposed to help with faster downloads on my 800Mps system. However, it is slower than the one I had and the Internet provider told me I had to upgrade to a modem that handles 800Mps or better.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    With Comcast can't go up to 400 mbps with an account of 1 gb

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great and easy to set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

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    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought on 28 August, installed on 5 September. It worked for about five days and won’t stay online. Had Sparklight come out and check lines twice said it was the router Best Buy won’t take it back because it’s over 14 days old. called the manufacturer yesterday spent about an hour working on trying to get it to work. It worked for about 20 hours now it’s going on and off again and nobody at the manufacturer to help me out on the weekend. They say it’s not defective But obviously, somethings wrong. Looks like I’m stuck with a modem that nobody wants to stand behind in less than 30 days. Very disappointed in Best Buy. Both companies lost a customer in me.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Works well

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well when a direct line of sight is established.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Totally worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to upgrade and actually own pur own modem instead of renting and it has fixed a lot of our internet issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eva

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for entire house on every level for different devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arris 3.1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my old combination router modem was dropping the connection the new arris works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced my Cox Panaroma WiFi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I see no degradation in WiFi signal in my house from the one I rented from Cox. I have a 2400 square foot house and this covers it just fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Content

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it works... --------------------------------------

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. I got for my parents home. No problem so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product, no internet drop outs since installing. Worth the money if you are having connectivity issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Have no issues with Wifi connectivity, no matter where I am located in the house; paired with Eero Wifi mesh system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works great as an add on to my already established WiFi world and has caused no issues

    I would recommend this to a friend