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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,961 reviews
  • Rated 5 out of 5 stars

    It was easy to set up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my dad and ended up setting it up myself. I have never done anything like that before, but it wasn't hard. Score!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as expected. Has expanded my gaming capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris surfboard Docsis

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working great. I have better service with my cable company since I bought this modem and dual-band wi-fi.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ehh

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drops service way to much for it to offset the speeds I get

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A necessity. Arris Customer Service is very poor. Good thing their modem works. Better last a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great connection for all of my devices and equipment. Great recommendation from a knowledgeable Best buy employee

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this product because I needed a router to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for any Smart Home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my modem & router. It allows you to switch between 2.4 & 5g.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    DO NOT BUY THIS IF YOU HAVE XFINITY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly, it worked fine for the first week. After was a nightmare i have xfinity and i’m constantly restarted the modem now frequently. I lag a ton while gaming randomly its unbearable. The biggest waste or 200$ since its on sale as of today. DO NOT BUY IT.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good not Great. Would probably buy again.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good 2 in 1 modem/router. Good, not great. Wifi range is pretty low. Cox recommends this device but its just OK for gaming. It'll work fine you may not notice any difference at all unless you heavily stream and game.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Newbie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned my Arris a couple months before giving a review and let me say it honestly works perfect with Astound (WOW) service, very easy to set up and wifi is on point throughout my bungalow using the tp link deco mesh.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. I hoped for something a little more powerful and consistent for the price range but is not a bad unit

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone assistance to buy the unit was excellent and the product arrived when promised. Very pleased with the service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Does exactly what it’s supposed to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best modem they provides coverage for bigger houses with many devices. No more buffering or delayed services!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robbie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had any problems so far. Not a techie...bought for name brand. Easy to set up, just followed directions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the money!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best modem/router I've had. I used to swear by NetGear but Arris has a customer for life thanks to this Surfboard!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    WiFi drops

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, drops WiFi every half hour or so. Going to talk to the Geek Squad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works well. Reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent almost comparable to the Grande own router which I was renting. Must buy. Save money on renting from your ISP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router works well……………………………………!;&;&………&.&:&;7;8:$:$

    I would recommend this to a friend