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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 74 Showing 1,461-1,480 of 1,963 reviews
  • Rated 5 out of 5 stars

    Great router

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router works great as an add on to my already established WiFi world and has caused no issues

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I returned this product because I needed a router to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ???

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the router and said it was exactly what was needed.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great connection for all of my devices and equipment. Great recommendation from a knowledgeable Best buy employee

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eva

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product for entire house on every level for different devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A necessity. Arris Customer Service is very poor. Good thing their modem works. Better last a while.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. I hoped for something a little more powerful and consistent for the price range but is not a bad unit

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Easy purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The phone assistance to buy the unit was excellent and the product arrived when promised. Very pleased with the service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. Does exactly what it’s supposed to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Definitely worth the money!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best modem/router I've had. I used to swear by NetGear but Arris has a customer for life thanks to this Surfboard!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Easy setup but not much else.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was easy enough, but the unit kept rebooting and dropping the signal. The upstream strength was extremely low. The line was tested both outside and inside and a different unit was connected to confirm it was not an issue from the service provider. Returned this and went back to NetGear.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Good not Great. Would probably buy again.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a good 2 in 1 modem/router. Good, not great. Wifi range is pretty low. Cox recommends this device but its just OK for gaming. It'll work fine you may not notice any difference at all unless you heavily stream and game.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best modem they provides coverage for bigger houses with many devices. No more buffering or delayed services!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Robbie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven't had any problems so far. Not a techie...bought for name brand. Easy to set up, just followed directions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well. Reliable

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent almost comparable to the Grande own router which I was renting. Must buy. Save money on renting from your ISP.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exactly as expected. Has expanded my gaming capabilities.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Expensive - but it works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does EXACTLY what it is supposed to do. But I still think that it costs way too much to go from a 3,0 to a 3,1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waves rental product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. A little pricey but it’s what waves internet uses as their rental so better to just buy your own!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful and amazing router and WiFi combo , I love it much better than my old one so happy I got this new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy To In Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swapped out the old one and installed the new one, no problem. Worked like a charm with no problems!

    I would recommend this to a friend
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