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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,961 reviews
  • Rated 5 out of 5 stars

    Expensive - but it works

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does EXACTLY what it is supposed to do. But I still think that it costs way too much to go from a 3,0 to a 3,1

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Waves rental product

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. A little pricey but it’s what waves internet uses as their rental so better to just buy your own!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Powerful and amazing router and WiFi combo , I love it much better than my old one so happy I got this new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy To In Install

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Swapped out the old one and installed the new one, no problem. Worked like a charm with no problems!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Find another brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had to get a new modem after my 5 year old Linksys stopped working. This Arris looked like it would be a nice upgrade. I wish I had just returned it the first time it acted up. Every 2-3 days I turn my computer on in the morning and have to reboot the modem. I worked with both Arris and Xfinity and Arris told me the problem was Xfinity and Xfinity said everything coming into my home is fine. Seems from reading many message boards this is a problem with the Arris. By the time I learned this modem was going to have to be rebooted all the time it was past the return date. So I will just have to keep rebooting and hopefully have enough money to purchase a different brand at some point.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS DOCSIS 3.1 MODEM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORKED GREAT OUT OF THE BOX WITH MY ORBI HOME NETWORK, SPEED 600 MBS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This thing is fire

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the best online gaming experience while using this router. Definitely worth every shiny penny

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem & Router in one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended to me by a tech friend. This product should stay relevant for a few years. Great investment.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for household internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem is a very high quality modem/router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, lots of security features and ability to control Internet access by device. Also has URL blocking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wish it was a wall mount

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice unit everything worked great only wish it was a wall mount unit would make it better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice upgrade from the comcast router that you rent from them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Durfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this product and the assistance of the store associate who guided my selection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far router working property, my network provider sometimes acting up but I will classify this product AAA+++

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wrong modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the cable modem because I have voice through my internet and this item does not work with voice. I wish it had because it looks like a great unit. So I can't give it a rating

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Keeps disconnecting and restarting

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for it but unfortunately it keeps restarting by itself. Happend 3 to 6 times in a day. Decided to return this.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    New Technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Any cable modem is only as good as your provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! I would highly recommend. Salesman was very knowledgeable and friendly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, plenty of reach on wi-fi, second floor, outside deck, all good. With four ports to plug in helps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! The connection is decent. I was also able to use my reward dollars on my purchase which was a plus.

    I would recommend this to a friend