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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 75 Showing 1,481-1,500 of 1,963 reviews
  • Rated 5 out of 5 stars

    This thing is fire

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had the best online gaming experience while using this router. Definitely worth every shiny penny

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Newbie

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Owned my Arris a couple months before giving a review and let me say it honestly works perfect with Astound (WOW) service, very easy to set up and wifi is on point throughout my bungalow using the tp link deco mesh.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great for household internet

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router/modem is a very high quality modem/router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup, lots of security features and ability to control Internet access by device. Also has URL blocking.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem & Router in one

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was recommended to me by a tech friend. This product should stay relevant for a few years. Great investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product and happy customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far router working property, my network provider sometimes acting up but I will classify this product AAA+++

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wish it was a wall mount

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nice unit everything worked great only wish it was a wall mount unit would make it better

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Durfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with this product and the assistance of the store associate who guided my selection.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Technology

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality. Any cable modem is only as good as your provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS DOCSIS 3.1 MODEM

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    WORKED GREAT OUT OF THE BOX WITH MY ORBI HOME NETWORK, SPEED 600 MBS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good router

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router works well……………………………………!;&;&………&.&:&;7;8:$:$

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, plenty of reach on wi-fi, second floor, outside deck, all good. With four ports to plug in helps.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    WiFi drops

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, drops WiFi every half hour or so. Going to talk to the Geek Squad.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great! The connection is decent. I was also able to use my reward dollars on my purchase which was a plus.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to install by myself and it seems to work just fine. No problems at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy! I would highly recommend. Salesman was very knowledgeable and friendly

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product....poor customer service...stay away

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem has been giving me all sorts of issues since I bought it less than a month ago. Either 2.4 GHZ or 5 GHZ wifi band stops working while the other works and so does wired connection. Then the modem management website has issues where it does not allow you to login. I have factory reset the modem 4 times in last 5 days. After that one can login first time into the management website, but not after that. Customer support is very poor. Everytime I contact them the first thing they say is reset the modem. Me and my wife work from home and our kid takes college classes online. We can't keep power cycling the modem 2-3 times a day. I would not recommend the product to even my enemy. Stay away.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very nice upgrade from the comcast router that you rent from them

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Strong and solid

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much stronger signal throughout the house and much faster than our old one, which was 5+ years old.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Wrong modem/router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Returned the cable modem because I have voice through my internet and this item does not work with voice. I wish it had because it looks like a great unit. So I can't give it a rating

    I would recommend this to a friend
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