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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 76 Showing 1,501-1,520 of 1,963 reviews
  • Rated 5 out of 5 stars

    Check it out before you buy it and use it right aw

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It won’t work on my Internet for some reason so I guess I’m stuck with something that doesn’t work

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Needed a new router!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This router was a perfect replacement. I loved the seamless access to set it up. Though pricey it was well worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. My internet is faster, it took a bit longer to set up tha I expected. But, not too bad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works but expensive

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super expensive but was the only option at the time. Haven’t had any issues with the internet since getting this

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Keeps disconnecting and restarting

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had high hopes for it but unfortunately it keeps restarting by itself. Happend 3 to 6 times in a day. Decided to return this.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Too much headaches

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modems keeps on disconnecting from the internet and often times i find myself re starting the modem just to get my internet going again Not to forget the whole blame game between the ISP support and Cable service provider when calling for help to troubleshooting the internet

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    A good item at Best Buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had no problem setting it up, and it is working fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modum

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works pretty good. Speed is okay will need wifi extending

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best 2 in 1 modem/router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great two in one router/modem, its very strong and works in large houses

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS - SURFboard DOCSIS 3.1 Cable Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good Modem; works like a charm. Fast Delivery.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Find another brand

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently had to get a new modem after my 5 year old Linksys stopped working. This Arris looked like it would be a nice upgrade. I wish I had just returned it the first time it acted up. Every 2-3 days I turn my computer on in the morning and have to reboot the modem. I worked with both Arris and Xfinity and Arris told me the problem was Xfinity and Xfinity said everything coming into my home is fine. Seems from reading many message boards this is a problem with the Arris. By the time I learned this modem was going to have to be rebooted all the time it was past the return date. So I will just have to keep rebooting and hopefully have enough money to purchase a different brand at some point.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Update my modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really great my other modem would disconnect a lot but with this one I haven’t had that problem at all

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 2 out of 5 stars

    Undecided

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have returned this modem because it keeps on dropping my internet connection specially if you have nest door bell cam. The nest cam does not automatically reconnect to the internet connection.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    DO NOT BUY THIS IF YOU HAVE XFINITY

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Truly, it worked fine for the first week. After was a nightmare i have xfinity and i’m constantly restarted the modem now frequently. I lag a ton while gaming randomly its unbearable. The biggest waste or 200$ since its on sale as of today. DO NOT BUY IT.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Works well with Xfinity 1 G speed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set-up was straight forward and worked. I didn't have to call for help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wireless modem wi-fi router

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product which works well and serves my needs,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great WIFI Cable Modem Option

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent choice if you want a quality cable modem with built in WIFI

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a great modem router combo I recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works fantastic!

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t had any issues. Connection for everything in my house works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving this thing. No more renting modems from the cable company from this guy.

    I would recommend this to a friend
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