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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 77 Showing 1,521-1,540 of 1,961 reviews
  • Rated 5 out of 5 stars

    Works well with Xfinity 1 G speed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The set-up was straight forward and worked. I didn't have to call for help.

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not if you have spectrum

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not work with spectrum, do not buy if you use spectrum. i tried getting this to save some money on having to rent a modem/router from spectrum but it just straight up didnt work. shen i returned it, the person at best buy told me it happened quite frequently with spectrum customers

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am loving this thing. No more renting modems from the cable company from this guy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install and improve may wifi connection and highly recommend to a friend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up. No longer having interruptions in streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and fast, was a simple plug and use. did wish it was shorter in height.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Router

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Router, love it and definitely recommend to my friends!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and All in One Unit with great coverage throughout our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very easy to install - happy with performance.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to get rid of local cable charges for modem/router monthly rental fees - this is just the ticket.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem/Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and efficient delivery of product. Product is as advertised and a great product.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 1 out of 5 stars

    Really disappointed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this to replace my existing Xfinity cable modem/router so I could drop the monthly rental charge. The speed is great....when it works. Wi-Fi seems to randomly drop everyother day. Devices that are plugged in to the RJ-45 ethernet jacks stay connected but all of the wireless connections lose internet. To bring wi-fi back up you have to literally reset the device by pushing a pin into the back reset hole. I've fussed and fussed with it and the return period was only thirty days so I'm stuck with it and its a $250 piece of equipment!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this product to keep our Grande Cable bill lower. It didn't take long for the Grande guy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable Modem/Wi-Fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard works very good. Easy to install.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Does what it says but not great

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perhaps my setup but the 5G signal is only good in a small range and the non-5G is weak in the corners of my house. Was hoping to avoid multiple devices but I had to invest more to get full coverage for work from home requirements.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS - SURFboard DOCSIS 3.1 Cable Modem & Dual-Ba

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased so far. It is doing what it is supposed to. I do recommend this product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Quality, a sound and sturdy product. Great tech support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Satisfied customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Internet strength is excellent all through my home there is no need fir boosters.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t pay monthly

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great alternative to renting a modem for the duration of your internet usage.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not for Cox cable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thought it would be a great modem. But Cox cable said they couldn't get it to work. Had to return it.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    works as I expect it to

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had Arris cable modems for years, wouldn't buy any uther brand. Very happy with the unit.

    I would recommend this to a friend