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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,963 reviews
  • Rated 5 out of 5 stars

    Very compatible with cable provider

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having some network knowledge will ease admin configuration or consider technical support services

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exceptional Router

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up and works great. Throws a great distance in my 3 level TH.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son he loved it. I think it was well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable Modem/Wi-Fi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Arris Surfboard works very good. Easy to install.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product that I highly recommend to anyone in the market for their personal modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product. Amazing router ever .. best router for games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with this purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not want to rent from a cable company and so this purchase resolved monthly rental fees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router, easy to setup and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say other than, if you need the power of this router, then it's a great one to buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome state of the art product awesome state of the art product

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Not if you have spectrum

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    did not work with spectrum, do not buy if you use spectrum. i tried getting this to save some money on having to rent a modem/router from spectrum but it just straight up didnt work. shen i returned it, the person at best buy told me it happened quite frequently with spectrum customers

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great. The product description is true to a tee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for gigabit internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job well to get high speed for those that get the gigabit internet service from xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and works great. Has extra ports on back to hookup multiple Ethernet cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cable modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great!! Glad we bought it. Great modem for home schooling and working from home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very nice and worth it !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good product to replace the Xfinity modem/router and saving the monthly rent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product,

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product, Arris is good wi-fi router, I liked it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris - Surfboard DOCSIS 3.1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with it. The coverage throughout the house is great.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    good but not great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is good if you got the 1000 gb plan with xfinity. Issue I have been getting is that sometimes it just cuts out and you have to reset the router, which sucks because you pay like over 300 and it does this

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem! Efficient way to save on a monthly rental fee from internet, phone and cable provider!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for smaller home with good internet

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would probably be great if only I had good internet. This modem/router is not tolerant of signal to single digit download speeds. WiFi signal is strong, if only the signal it received from my ISP was as well.

    I would recommend this to a friend
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