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Customer Ratings & Reviews

Your price for this item is $136.99
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The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 78 Showing 1,541-1,560 of 1,961 reviews
  • Rated 5 out of 5 stars

    Exceptional Router

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to hook up and works great. Throws a great distance in my 3 level TH.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up with great Wifi signal. A little more than what I wanted to pay but worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mediacom Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good for Mediacom much better than the rental modem they provide

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's great. The product description is true to a tee.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very compatible with cable provider

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having some network knowledge will ease admin configuration or consider technical support services

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because a cheaper model Arris I had continually lost connection and had to be repeatedly rebooted through the course of a day. After having repeated problems setting up this modem with Xfinity, Xfinity’s customer support discovered the modem was tied to another ISP provider. In other words, I bought a refurbished unit labeled as a new. When I contacted Arris customer support, they tried to blame Best Buy (as if Best Buy repackaged a return with original seals and packaging). I’ll be returning to Best Buy and going with another brand. Either make subpar products or be deceptive. Don’t do both.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product that I highly recommend to anyone in the market for their personal modem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son he loved it. I think it was well worth the money.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good product. Amazing router ever .. best router for games

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with this purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not want to rent from a cable company and so this purchase resolved monthly rental fees.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Router, easy to setup and works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not much to say other than, if you need the power of this router, then it's a great one to buy.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Modem router

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you have some knowledge about items like that, you know that this item is gonna work too good or is not gonna work at all. Luckily mine is doing more then his job (so far)

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product,

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Product, Arris is good wi-fi router, I liked it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    awesome state of the art product awesome state of the art product

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup and works great. Has extra ports on back to hookup multiple Ethernet cables.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good for gigabit internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job well to get high speed for those that get the gigabit internet service from xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modern

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this modern. It is working perfect and good signal.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris - Surfboard DOCSIS 3.1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with it. The coverage throughout the house is great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Necessary item for home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Would recommend to anyone who asks about product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works with Cox communications

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well with Cox. No issues and no internet delays!

    I would recommend this to a friend