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Customer Ratings & Reviews

Your price for this item is $136.99
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Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 1,961 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent unit. I have had many modem/router combos but this one is very nice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good so far

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven't had a problem yet. It seems to work fine so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Leroy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best staff. Friendly, knowledgeable. Nice inventory to choice from.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. I recommend this product and we use it all the time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    works with mediacom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have mediacom in Bethany De and this modem works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great coverage

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A powerful connection with great Internet coverage able to manage all of our devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Ez to set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Customer support was great in getting this item started with Comcast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris cable modem with wifi

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product i am sure you will not be disappointed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Improved our internet experence.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it needs to do. We have better Wi-Fi coverage and a better Wi-Fi experience.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris 3.1

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Much better router and modem than we had through our internet provider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great all-in-one modem/router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never disappointed with any of the surfboard modems or all-in-ones I've had,

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Frustrating and not worth the price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After multiple attempts to troubleshoot dropped connections with xfinity, I firmly believe this product is responsible for the poor inconsistent performance I experienced daily for 6 months. The only way to fix it is to reboot the modem (sometimes upwards of 3-5 times a day). After doing some research online, there are things you can purchase to amplify a cable signal but I shouldn't have to pay any extra costs for those after market products considering this product alone is expensive as it is stand alone.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fellow who helped very nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, thank you for your help, impressed by store precautions for COVID

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bestbuy1

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good customer relationship and everyone was polite and professional

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Doesn't work with older equipment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was not compatible with my internet service provider (Spectrum). The router portion would also not interface with My Windows 10 PC, PS3, and XBOX360. Geek Squad was unable to do the install after over 75 minutes of work.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great investment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that I am not renting my router and the quality of this router is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed a new router and it worked great. Covered more areas of the house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The increasing future tech.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Good power distribution. Good looking design.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris router WiFi combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great and I have not had a problem since purchasing it,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Next Gen Ready

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great, easy to install easy to use. I am ready for Next Gen Stuff!

    I would recommend this to a friend