Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.
This summary was generated by AI based on customer reviews.
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 80 Showing 1,581-1,600 of 1,963 reviews
Rated 5 out of 5 stars
Mrs
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very satisfied with this purchase. Had no problem at all.
I would recommend this to a friend
Rated 5 out of 5 stars
Leroy
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Best staff. Friendly, knowledgeable. Nice inventory to choice from.
I would recommend this to a friend
Rated 5 out of 5 stars
Good product
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Posted . Owned for 8 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great product. I recommend this product and we use it all the time.
I would recommend this to a friend
Rated 5 out of 5 stars
Ez to set up
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Posted . Owned for less than 1 week when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Customer support was great in getting this item started with Comcast
I would recommend this to a friend
Rated 5 out of 5 stars
Great all-in-one modem/router
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Never disappointed with any of the surfboard modems or all-in-ones I've had,
I would recommend this to a friend
Rated 5 out of 5 stars
Fellow who helped very nice
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great service, thank you for your help, impressed by store precautions for COVID
I would recommend this to a friend
Rated 5 out of 5 stars
Arris 3.1
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Much better router and modem than we had through our internet provider.
I would recommend this to a friend
Rated 5 out of 5 stars
works with mediacom
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
i have mediacom in Bethany De and this modem works great.
I would recommend this to a friend
Rated 5 out of 5 stars
Bestbuy1
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good customer relationship and everyone was polite and professional
I would recommend this to a friend
Rated 5 out of 5 stars
Arris cable modem with wifi
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Very good product i am sure you will not be disappointed.
I would recommend this to a friend
Rated 5 out of 5 stars
Great investment
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Love that I am not renting my router and the quality of this router is great!
I would recommend this to a friend
Rated 5 out of 5 stars
Router
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Posted . Owned for 3 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Needed a new router and it worked great. Covered more areas of the house
I would recommend this to a friend
Rated 2 out of 5 stars
Frustrating and not worth the price
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Posted . Owned for 6 months when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
After multiple attempts to troubleshoot dropped connections with xfinity, I firmly believe this product is responsible for the poor inconsistent performance I experienced daily for 6 months. The only way to fix it is to reboot the modem (sometimes upwards of 3-5 times a day). After doing some research online, there are things you can purchase to amplify a cable signal but I shouldn't have to pay any extra costs for those after market products considering this product alone is expensive as it is stand alone.
No, I would not recommend this to a friend
Pros mentioned:
Ease of use
Rated 5 out of 5 stars
Modem/Router
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Posted .
This reviewer received promo considerations or sweepstakes entry for writing a review.
Bought this instead of renting from cable company for $17.00/month. Better to own your own and save money. Was easy to install and works great all through the house.
I would recommend this to a friend
Rated 3 out of 5 stars
Overpriced
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Wanted to upgrade my ARRIS modem/router. Set it up and it worked ok, but lacked MOCA. After attempting to add a MOCA, ended up returning this ARRIS and reconnected my older ARRIS. Not worth the expense.
No, I would not recommend this to a friend
Rated 5 out of 5 stars
The increasing future tech.
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Excellent product. Good power distribution. Good looking design.
I would recommend this to a friend
Rated 5 out of 5 stars
Arris router WiFi combo
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
It works great and I have not had a problem since purchasing it,
I would recommend this to a friend
Rated 5 out of 5 stars
Next Gen Ready
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Posted . Owned for 3 weeks when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great, easy to install easy to use. I am ready for Next Gen Stuff!
I would recommend this to a friend
Rated 5 out of 5 stars
Good deal
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Got a pretty good deal on this. Very easy to order and safe curb side pick up.
I would recommend this to a friend
Rated 5 out of 5 stars
Wifi router
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Posted . Owned for 1 month when reviewed.
This reviewer received promo considerations or sweepstakes entry for writing a review.
Great coverage for the entire house. Happy I got this wifi router.