Year-End SaleEnds 1/1/26. Limited quantities. No rainchecks.

Skip to content
Main Content

Customer Ratings & Reviews

Your price for this item is $136.99
Clearance
The comparable value price is $249.00

Customer reviews

Rating 4.3 out of 5 stars with 1961 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 1,961 reviews
  • Rated 3 out of 5 stars

    Overpriced

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to upgrade my ARRIS modem/router. Set it up and it worked ok, but lacked MOCA. After attempting to add a MOCA, ended up returning this ARRIS and reconnected my older ARRIS. Not worth the expense.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi router

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great coverage for the entire house. Happy I got this wifi router.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Trash

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Keeps turning off. I called my internet provider, my electricity company and and electrician. Finally decided to get a new router thru my internet provider and It works. I’m trying return this router that I purchased 2/28 and it says I can longer return product. Will never purchase from Best Buy again.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Fast!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this guy due to have faster connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good deal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got a pretty good deal on this. Very easy to order and safe curb side pick up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good with cox

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Its been a few weeks no problems with cox internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really needed this modem, perfect for my needs ❤

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    At least one reset a day, no power switch

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While Xfinity is bad enough, this thing is the most expensive downgrade I have ever made. Xfinity's outage page/connection reset page was telling me my old modem/router needed to be replaced. Bought this one to upgrade to DOCSIS 3.1 trading in my old one for the discount and I have to reset it multiple times a day, and it has to be unplugged from the power cord each time since it has no switch.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a product overall, I would recommend it!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris report

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    working just fine increased the wi-fi area of house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm excited with this product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to configure the settings with Cox internet without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster internet

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has given us fast and reliable internet connection

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Bupie

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good router modem, but the wifi isn't as good as my older netgear combo

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was recommended by Comcast and was just what I needed

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pass time

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replace my modem after 4 years. It did not support my internet speed with xfinity. But it still not supporting my son gaming system. But it pass the time to return it so I am stuck.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I bought this, it’s gotten a lot of use since this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a good router worked out great 1 little pricey but worth it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay Cable Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router for Xfinity I had this about over months now they have app doesn't work be helpful, but I blame the cable company doesn't support DOCSIS 3.1.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for getting online access in a condo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product。

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product。Easy install, easy to use. I recommend this product.

    I would recommend this to a friend