Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

Rating Filter

Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 1,963 reviews
  • Rated 5 out of 5 stars

    Great product!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's a product overall, I would recommend it!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good with cox

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Its been a few weeks no problems with cox internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast!!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to this guy due to have faster connections.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I'm excited with this product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to configure the settings with Cox internet without any issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really needed this modem, perfect for my needs ❤

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris report

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    working just fine increased the wi-fi area of house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Faster internet

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it has given us fast and reliable internet connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so glad I bought this, it’s gotten a lot of use since this purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi Modem

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem was recommended by Comcast and was just what I needed

    I would recommend this to a friend
  • Cons mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Doesn't work with older equipment

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was not compatible with my internet service provider (Spectrum). The router portion would also not interface with My Windows 10 PC, PS3, and XBOX360. Geek Squad was unable to do the install after over 75 minutes of work.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Okay Cable Modem

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router for Xfinity I had this about over months now they have app doesn't work be helpful, but I blame the cable company doesn't support DOCSIS 3.1.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a good router worked out great 1 little pricey but worth it

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Pass time

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replace my modem after 4 years. It did not support my internet speed with xfinity. But it still not supporting my son gaming system. But it pass the time to return it so I am stuck.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Stay away

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this because a cheaper model Arris I had continually lost connection and had to be repeatedly rebooted through the course of a day. After having repeated problems setting up this modem with Xfinity, Xfinity’s customer support discovered the modem was tied to another ISP provider. In other words, I bought a refurbished unit labeled as a new. When I contacted Arris customer support, they tried to blame Best Buy (as if Best Buy repackaged a return with original seals and packaging). I’ll be returning to Best Buy and going with another brand. Either make subpar products or be deceptive. Don’t do both.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good Product。

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good Product。Easy install, easy to use. I recommend this product.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works Great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my xfinity internet and have not had any drop in service

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good for one year

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After one year use started dropping internet connection

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good router

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product for getting online access in a condo.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    EASY TO SET UP

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but I did have to call Arris to get reset for Xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy set up

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its a great modem and router combo no problems. with it

    I would recommend this to a friend
Sponsored