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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 1963 reviews

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Rating by feature

  • Setup

    Rating 4.4 out of 5 stars

  • Range

    Rating 4.4 out of 5 stars

  • Signal Strength

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers have good things to say about the SURFboard DOCSIS 3.1 Cable Modem & Dual-Band Wi-Fi Router's ease of use, Wi-Fi performance, and setup process, frequently citing its speed and reliability. Many also appreciate the product's performance and price. However, some users have reported compatibility issues and occasional unexpected restarts.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 83 Showing 1,641-1,660 of 1,963 reviews
  • Rated 5 out of 5 stars

    Awesome Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Works as advertised I love the power.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worked well

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is what was needed for our circumstances, works great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router/modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best reviews and router/modem combo for the 3.1 setup.

    I would recommend this to a friend
  • Pros mentioned:
    Wi-fi

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This devise got us back up and running with our internet. we wanted the 5G feature as we only use streaming for our television programming needs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works perfectly!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally get a tech with the same ISP who gave me excellent advice.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent definitely improved my internet connection

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    very good modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have no problem with this unit works perfect excellent reception

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great great great great great great great great grest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and fast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work's great with Suddenlink and has great distance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great working Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Router works fine! Great customer service! Will recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem router compatible with Xfinity. Esta set up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Like the product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    would recommend this equipment to a friend or family member

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Decent device

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased it for a friend who is super happy with it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works well

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works good. No issues with service. Would recommend

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Out the box, a dud

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the instructions are terrible. The app for Android isn't available because it's outdated and they don't tell you which app you need until you're halfway in it without Internet. Xfinity couldn't connect to the modem. I had them try through the chat and I trying again a few days later. Didn't work out the box. Customer service is only open on weekdays on central time so at no time was I able to contact customer service to help because they were always closed. I'll avoid this brand.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Standar modem

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got the job done ... dunno what more ha need to know

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MrMOM

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Future proof. Pays for itself in a year and a half

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I returned this item.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am renting item instead of buying. It is cheaper

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Poor connection mostly

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best product I have been having issue's with wifi keep dropping on and off. And sometimes is connected and there is no internet connection. Am out of days to return it so will just keep it and try get another or re use my old one

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    choosing a modem with router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    expert knowledgeable help in making correct choice

    I would recommend this to a friend
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