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Customer Ratings & Reviews

Customer reviews

Rating 4.4 out of 5 stars with 542 reviews

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Rating by feature

  • Connection Quality

    Rating 4.6 out of 5 stars

  • Performance

    Rating 4.6 out of 5 stars

  • Setup

    Rating 4.4 out of 5 stars

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87%would recommend to a friend

Customers are saying

Customers love the SURFboard DOCSIS 3.1 Cable Modem's ease of use, excellent performance, and straightforward setup process. Many appreciate its compatibility with Xfinity and other providers, along with its reasonable price point. While some wish for built-in WiFi, the modem's performance is frequently praised. Overall, the positive feedback highlights its value and effectiveness.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 542 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great! Xfinity users CAUTION!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well and easy to setup. If your an Xfinity customer with Home service you will need a sidecar router from Xfinity, if you have TV you will need the cable TV boxes not the wireless, even knowing it will work fine with my setup Xfinity has no way in their billing system to remove their gateway monthly fee from my bill with the wireless TV boxes. Sounds fishy to me. I setup my Orbi as my access point for all my Wi-Fi needs.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Easy to setup and use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem that performs as expected. Very easy to setup and use with Xfinity services.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice not paying rent

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I appreciate that I don’t need to pay rent for a modem anymore, but this unit requires a call into Comcast to activate. You cannot activate it yourself using the Xfinity app because the app cannot let you enter all needed information for the voice function. However, I was very happy once the tech got it to work.

    I would recommend this to a friend
  • Pros mentioned:
    Performance, Speed

    Rated 5 out of 5 stars

    Fantastic modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem, absolutely worth the price. Love the speed capability

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Easy to install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install & set up. No issues & no questions. Internet immediately faster.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility

    Rated 4 out of 5 stars

    Works with Xfinity

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I decided to buy this when I switched to Xfinity because the cost to rent their mode/router is $14.99/mo. This seemed way too high and decided it would be prouder to to BYOD. This was the modem that was in stock and compatible. Make sure you check the compatibility info on the Xfinity site prior to purchasing a modem.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Office equipment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is compact and easy to set up. I am very pleased with its performance

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    Thumbs Up!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Now I'm getting the speed I paired for from Xfinity. Easy to setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great cable modem

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this cable modem to upgrade/replace the modem/router I was renting each month from Xfinity. I was able to quickly replace the Xfinity modem with this one and it has worked flawlessly since. It has saved me $14/month in rental fees. I use my own mesh router so this modem was all that I needed.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great, easy hookup, andfaster speeds. Good price.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noticed an immediate improvement in download speed as well as keeping another piece of my office equipment updated. It also had a phone input which was a necessity for me.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Best Buy Employee

    Rated 5 out of 5 stars

    DOSE NOT WORK WITH COX

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got here fast would have been an upgrade from what cox gave me but if you have a land line phone with them you can’t buy one. Only rent. If your isp lets you buy one its great.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great download and uploading Capabilities and it is easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Compatibility, Performance

    Rated 5 out of 5 stars

    Arris Surfboard

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. No problems. Compatible with Xfinity.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Plays well with comcast

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great router that works with Comcast internet and phone. Easy setup.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had this up and running for only a short time but see the difference in my interest speed. I would definitely recommend it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    FAST

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is FAST and it was easy to install. I really like it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great unit-don't trust Mediacom

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this-(my 3rd and final try) unit as Mediacom informed me it would be compatible with their system-(as the two previous units were). After about 7 hours of phone calls, I was told by a supervisor that this unit would not connect to their system! I'm sure this is a good unit. I bought a lesser expensive one for my daughter and it works great.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Needed replacement for malfunctioning netgear

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem seems to be working very well. Needed a replacement for my old netgear modem that went bad in less than 1 year and wanted to try a different brand. This one seems solid. Very easy to set up with the arris and xfinity apps.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Performance

    Rated 5 out of 5 stars

    great modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect through internet; very reliable; sleek design;

    I would recommend this to a friend
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