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Customer Ratings & Reviews

$185.99
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Comp. Value: $199.99

Customer reviews

Rating 4.3 out of 5 stars with 385 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers appreciate the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo for its overall performance, ease of use, and simple setup. Many customers are happy with the speed and slim size of the product. However, some customers have reported connectivity issues and weak signal strength in certain locations. A few customers also mentioned that the app is not very intuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 10 Showing 181-200 of 385 reviews
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ARRIS G34 DOCSIS Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What should have been an easy setup was complicated by Comcast not getting their end of the connection set properly. Once the tech that was dispatched got here, it was running a minute later. we only have 2 TVs, a tablet, and a pair of cell phones, but haven't had any problems. Would recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid modem router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its WiFi 6 and the price is great for the performance. I wish the software was a bit better though. The app is old and outdated

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris G34 Modem/Router Combination

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this modem/router combination. Setup was quick and easy. However, the mobile app was a little problematic. in terms of function, my new equipment works very well and I have not experienced any issues.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 4 out of 5 stars

    combo cable modem wi-fi 6 router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My connection drops at times, I don'[t know if the problem is with cable provider or the cable modem Wi-Fi6 Router combo

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    ARRIS SURFboard DOCSIS 3.1 in Home

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to install. Good instructions inside of box and on their web-site. I have multiple iPhone, iPad & MacBook on this Net. Sometimes the HP printer jumps off-line.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router item

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality and my inter so past WiFi good job thanks this

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Modem

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far modem is working well, the app wasn’t as easy to use as it could be, but had no issue with the hardware. Seems to have similar WiFi range as my nighthawk router, so happy with that. It is not compatible with voice over cable service, but I did not need that feature.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS - SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Replacement for my outdated Motorola unit. Motorola modem wifi router unit sold to Arris

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    1 2 3 easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was it easy as 1 2 3. Seems to work very well switches between 2.5 and 5 seamlessly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, it's a very friendly shop. Thank you for being so kind.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, this has been great. We have used this for a couple of months and have had no problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great really fast. Does not take up too much room

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, especially since the internet provider did I all for me. I did add my Orbi system after the fact and it was seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Simple & Easy

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best WiFi product that I’ve bought in awhile. No issues and super easy set up and the app is helpful.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. It was exactly what we needed. Installing was quick and easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buy instead of rent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to buy a modem instead of renting one. This was decently priced and so far has given no issues!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    GREAT MODEM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my modem. It works great, and I get better speeds with it—almost 100 Mbps compared to the Comcast modem. Hot spot works great with it

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great all in one modem/router.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only regret is not buying this sooner! Easy set up, love the guest networks for added security.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just as advertised. Great connection quality, performance & setup

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A really good experience

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nas was my cashier. I was only able to barely afford this modem. I asked if they recycled. He immediately spoke about their recycling program and how I could get a discount. It was incredibly helpful financially.

    I would recommend this to a friend