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Customer Ratings & Reviews

$185.99
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Comp. Value: $199.99

Customer reviews

Rating 4.3 out of 5 stars with 385 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers appreciate the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo for its overall performance, ease of use, and simple setup. Many customers are happy with the speed and slim size of the product. However, some customers have reported connectivity issues and weak signal strength in certain locations. A few customers also mentioned that the app is not very intuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 11 Showing 201-220 of 385 reviews
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    I don’t recommend this

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s keep disconnects. Not happy but speed wise it’s good product.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Good Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good wifi to get rid of monthly modem rental for xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    keeping up with my needs.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no loss of signal for the whole house for a few months and pretty easy to set up compared to my previous 7 year old ARRIS

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    G34

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is working good so far. Had to call Comcast a couple times to get it set up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Router/Modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On line employee recommended. Very happy with this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RECOMMENDED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old router was acting up really bad..Did a lot of research and decided on the arris surfboard router..So glad I did it has been working great..No dropped internet connection since I fired it up...Highly recommend this router modem combo.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It works, better than my old one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works! Better than my old one, was easy to set up, and has a solid connection

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Router/modem combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, working good. Had to replace another Arris surfboard combination that wasn’t even 8 months old.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top Tier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product super fast and easy installation and outstanding performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good item for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is easy to use. Great product for the money and use.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setup was very easy and the internet connection works well across 3 floors.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris Surfboard DOCSIS

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product, definetely recommended for Xfinity Broadband connection

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    updated

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced outdated modem. so far, so good. took store recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy to install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy installation and it works with Spectrum services

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and install it is slim and not bulking in size

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    John M

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great and FAST! Very difficult to set up! Had to call Xfinity to come to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product works well does everything I need it to do easy to set up and will save me $15 a month on my bill

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good for multiple devices

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded too this from a knighthawk and i could deffentaly tell the difference in wifi performance!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem had the most features for the price and was plenty robust for our needs. Set up was easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No problems with Internet freezing like with my old modem/router.

    I would recommend this to a friend