Customer Ratings & Reviews
- Model:
- G34
- |
- SKU:
- 6480358
Customer reviews
Rating 4.3 out of 5 stars with 320 reviews
(320 customer reviews)Rating by feature
- Connection Quality4.4
Rating 4.4 out of 5 stars
- Performance4.4
Rating 4.4 out of 5 stars
- Setup4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the overall performance, ease of use, and speed of the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo. Many find it easy to set up and appreciate its slim size. However, some customers have reported connectivity issues and weak signal strength in certain areas. A few customers also mentioned that the app is not very intuitive.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Fast Modem/Router Combo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I both this modem/router to upgrade my 7yr old modem/router combo. I see a lot of 1 star reviews. So, I was skeptical. But, setup was easy. The longest part of the setup process was waiting for Xfinity to to activate the new modem. Modem speeds are as advertised, for my internet plan.
I would recommend this to a friendRated 4 out of 5 stars
Jack s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hard to set up had to call to get help with setting it up . Needs better instructions
No, I would not recommend this to a friendRated 4 out of 5 stars
My Arris gateway
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This appears to be working quite well so far with my internet connection, voice over internet telephone, youtube, netflix, and prime.
I would recommend this to a friendRated 3 out of 5 stars
Failed to support more than 31 devices
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the G34 to replace an older Arris SBG10 router/wifi device (SBG10). The install and connection to Xfinity was very easy but spent 6+ hours trying to debug why some of my devices could not connect. Free support on ARRIS site is limited to a community support forum, so good luck getting an answer in a timely manner. It appears that the G34 router is limited to less than 32 devices. I had 35+ devices in my smart home and the router failed to connect to more than 31 devices. The maximum # of devices supported should be documented by router/wifi manufacturers. I think it is interesting that the G34 supported less than the SBG10 which is half the price. Returned to using my SBG10 until a suitable replacement can be identified.
No, I would not recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Last modem you will need
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This modem is fast and you won't need anything else. The Wi-Fi 6 is definitely worth it
I would recommend this to a friend - Cons mentioned:Connectivity, Signal strength
Rated 1 out of 5 stars
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, do not water your money. Same connectivity issues that other people have noted. Stopped working after 1 day because it could not hold a signal.
No, I would not recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Modem router combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, performing well. Definitely an upgrade from my last unit.
I would recommend this to a friend Rated 5 out of 5 stars
Needed a modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This modem gives me really fast speeds both upload and download.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 2 out of 5 stars
not strong enough signal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine at first, then Roku TV kept dropping and stalling... had to return
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Router combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Router works great and was very easy to set up. They matched price.
I would recommend this to a friend Rated 5 out of 5 stars
Great warranties
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it will be back Staff was great to work with.
I would recommend this to a friendRated 5 out of 5 stars
Works Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I got It up and running everything has been great. Set was a little confusing but the people at Arris were very helpful.
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Pretty simple
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and pretty simple setup. Great Modem. Great coverage. Also pretty fast.
I would recommend this to a friend Rated 5 out of 5 stars
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for a great price. It was easy to install too. I wish the password was a bit more difficult though as they only use numbers.
I would recommend this to a friendRated 5 out of 5 stars
My great Modem!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really increased speed and easy to setup! I can now travel further distance with my computer and still have access to all my sites,
I would recommend this to a friendRated 5 out of 5 stars
good one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always use the same brand. my prior router got damaged and I bought the same brand again.
I would recommend this to a friendRated 5 out of 5 stars
Buying my modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is exemplary, very professional. Helped me with my order, didn’t have the product so had one shipped to me from another store right to my door
I would recommend this to a friendRated 5 out of 5 stars
Works every Day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, my wife works from home and is in constant WiFi with corporate servers.
I would recommend this to a friendRated 5 out of 5 stars
Arris Modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modem works great and saved me money too ~ internet company allowed me to use this modem in place of theirs because it was compatible ~ thank you Best Buy for carrying this modem ~
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arris surfboard g34 has better speed then any other modem i would recommend to my friends
I would recommend this to a friend