Customer Ratings & Reviews

I purchased this product to replace my Spectrum cable modem and save money on monthly rental. The product works great and allows me to maximize my cable internet speed to 400 MB.

Really a good product for today’s need. We really enjoyed it

All Eris routers, g34 and g36, that a recommended for Xfinity do not work. Let me rephrase that they do not work at all and drop signal constantly. Do not buy anything from Eris ever. I have been in the middle of a 3-day nightmare working with 15 different technicians from Xfinity and this router is garbage. Stay far away from this company and everything that they make. The sooner they go out of business the better for all of us. All they do is waste people's time and money and energy. The support for this modem is also garbage. Save yourself a lot of time and frustration and just don't do it. Do not buy this piece of garbage.

For the price, this is great. Good WiFi distance and works well with my level of speed I need for gaming. I've never had an issue.

This product works well and was very easy to set up.

Used it for a few months and worked great. Then it just kept disconnecting and was super inconsistent. Ended up going with separate modem and router

Much better than cox's routers that overheat and barely work half the time

Setup easy, working great. No issues since setup in Dec 2021

Easy to setup. No issues connecting Google mesh to it.

Was not compatible with Xfinity. Three techs tried to get it to work and 4th concluded not compatible.

Works great for my needs. Internet surfing and streaming YouTube TV. Very satisfied with this purchase.

So the upstream QAM which will mean nothing to a lot of people needs to be at a certain power level like 45 to 60. Most cable companies. It seems like run at 35 to 40. You will constantly lose connection. Your ISP will ignore you Arris doesn't have a good answer for you this is a bad product and false advertisement

Great product, no issues. Also was able to price match on chat to Amazon and pick up in store same day!

Worked great no issues linking different cameras phones tV and Xbox

great item, fast set up and quick service, I would recommend it

Xfinity advertised this model as compatible. First two weeks it worked great. Then it stopped working - after two calls with xfinity and having a technician come out it still doesn’t work properly. The internet speeds when using a direct line ethernet cord starts out high then drops to nothing. Mobile devices connected to the wi-fi have slow speeds and no speeds - both spouse and i turn off the wifi on our phones while home daily so we can have internet access. Macbook air - i tether to my phone. Video calls drop out in the middle if connected to wifi and have to use cellular network on all devices. After 2 weeks cant return to best buy and the support from company is nonexistent. If you have xfinity as your internet provider DO NOT BUY.

For the internet, it's fine but it will not connect to my sleep number bed or my amazon dot.

This constantly drops out and has to be rebooted. If you search this model, you will see that many people have the same problem. This should be removed from the market as it clearly has design flaw. Dont buy.

Once I got it up and running this router /modem works awesome. runs all my devices with no problems

Buying this router modem saves me $15 a month on my Internet/cable bill. Love seeing the lower bill