Customer Ratings & Reviews
- Model:
- G34
- |
- SKU:
- 6480358
Customer reviews
Rating 4.3 out of 5 stars with 387 reviews
(387 customer reviews)Rating by feature
- Connection Quality4.4
Rating 4.4 out of 5 stars
- Performance4.4
Rating 4.4 out of 5 stars
- Setup4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo for its overall performance, ease of use, and simple setup. Many customers are happy with the speed and slim size of the product. However, some customers have reported connectivity issues and weak signal strength in certain locations. A few customers also mentioned that the app is not very intuitive.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
My second purchase
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy installation and fast service The internet works better
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Work like a charm
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was easy to setup and was up and running within minutes!
I would recommend this to a friend Rated 5 out of 5 stars
Router modem combo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great alternative to monthly cable company rental.
I would recommend this to a friendRated 5 out of 5 stars
cable modem and wi-fi router
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.with some assistance from my cable company i was able to completely install this modem
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great combo!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super easy set up and great app to help with anything you need!
I would recommend this to a friend Rated 3 out of 5 stars
Not sure how to rate it yet
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.At first, i had issues disconnecting on my PS5, like completely lagging out of games. I havent had that happen in a month or so, although on my Roku TV, it sometimes glitches out while watching streaming apps.
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Last modem you will need
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This modem is fast and you won't need anything else. The Wi-Fi 6 is definitely worth it
I would recommend this to a friend Rated 4 out of 5 stars
Doing a good job
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setting up with using phone was a little tricky. Once set up, it has been working as it is supposed to.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great Product !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install ! And connection is awesome !
I would recommend this to a friend Rated 5 out of 5 stars
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.information Critical or spiteful comments on other reviews posted on the page or their authors If you are not the copyright holder, you may not submit copyrighted images Objectionable images will be rejected
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 3 out of 5 stars
Hard to install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little hard to install, still having trouble with it connecting to devices
No, I would not recommend this to a friend - Pros mentioned:Setup
Rated 5 out of 5 stars
Easy to install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to install. Best connection with Xfinity. Excellent.
I would recommend this to a friend Rated 3 out of 5 stars
Failed to support more than 31 devices
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the G34 to replace an older Arris SBG10 router/wifi device (SBG10). The install and connection to Xfinity was very easy but spent 6+ hours trying to debug why some of my devices could not connect. Free support on ARRIS site is limited to a community support forum, so good luck getting an answer in a timely manner. It appears that the G34 router is limited to less than 32 devices. I had 35+ devices in my smart home and the router failed to connect to more than 31 devices. The maximum # of devices supported should be documented by router/wifi manufacturers. I think it is interesting that the G34 supported less than the SBG10 which is half the price. Returned to using my SBG10 until a suitable replacement can be identified.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 2 out of 5 stars
Not great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Limited range. States 2500 square feet, but it was more around 1500-1800. The unit I received also overheated and had to be returned. I went back to Netgear after returning this item.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rated 1 out of 5 stars
Best Buy did great, Arris did terrible.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hot garbage of a combo unit. Consistent connection problems since install. Network dropping out, and is starting to drop out multiple times a day. I should have more reviews of the unit, as this is a common occurrence it looks like. It's barely three weeks old. I'm outside of the return policy now, and out 200 bucks, but that's my fault for not trying to return it sooner. Don't be like me. Don't give this thing a chance.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Very satisfied
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another selection of great choices that was offered from Best Buy. I've already found a coffee grinder on line from Best Buy that I can't wait to purchase in my cart.
I would recommend this to a friend- Pros mentioned:Overall performance
Rated 5 out of 5 stars
Modem router combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, performing well. Definitely an upgrade from my last unit.
I would recommend this to a friend Rated 5 out of 5 stars
Arris - Surfboard DOCSIS 3.1 modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently increased my internet speed to 500 megabytes and I am able to stream youttube and Paramont+ without any drop outs or buffering. This device is saving me $ 15 a month that I do not have to pay Comcast. An excellent buy.
I would recommend this to a friendRated 5 out of 5 stars
Replaced modem and router
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with this product. Installed in minutes but had to contact provider to finish install. The WiFi 6! Reaches my entire house and no problem with streaming service.
I would recommend this to a friendRated 5 out of 5 stars
Cable modem/with wifi6
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a quality made piece and I would buy again.
I would recommend this to a friend






