Customer Ratings & Reviews
- Model:
- G34
- |
- SKU:
- 6480358
Customer reviews
Rating 4.3 out of 5 stars with 320 reviews
(320 customer reviews)Rating by feature
- Connection Quality4.4
Rating 4.4 out of 5 stars
- Performance4.4
Rating 4.4 out of 5 stars
- Setup4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers are impressed with the overall performance, ease of use, and speed of the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo. Many find it easy to set up and appreciate its slim size. However, some customers have reported connectivity issues and weak signal strength in certain areas. A few customers also mentioned that the app is not very intuitive.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Didn’t need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned it wasn’t what I needed I can’t speak on it.
I would recommend this to a friendRated 5 out of 5 stars
Easy setup
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product. Value for money. I would definitely recommend.
I would recommend this to a friendRated 5 out of 5 stars
Thanks
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Turns out I didn’t need the product but customer service was fantastic..
I would recommend this to a friendRated 3 out of 5 stars
Challenging setup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was challenging due to setup URL not being secure (HTTPS). Then the wifi connections would not stay connected.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Have to restart every day
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Please check many reviews before buying. Everyone has the same issue of having to restart pretty much every. Single. Day. :) Drops connection a lot
No, I would not recommend this to a friend Rated 5 out of 5 stars
Home Internet!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great choice! I highly recommend it! No more connection issues!
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Bad product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 2 years the internet began cutting in and out losing connection ever 5 minutes. Would have to unplug router/modem, it would work for a day or 2 and then break again
No, I would not recommend this to a friend Rated 5 out of 5 stars
Motor
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time getting one of these worked better than expected
I would recommend this to a friendRated 5 out of 5 stars
Works and compatible with Xfinity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great and compatible with xfinity service. So far so good!
I would recommend this to a friendRated 5 out of 5 stars
Arris Surf Board
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoying improved WiFi and increased speed! We had Steven from Geek Sqad install it.
I would recommend this to a friendRated 1 out of 5 stars
Maizie
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was advised by Best Buy employee that this was what I required to replace the one I had. Had to return to the store to purchase the correct one.
No, I would not recommend this to a friendRated 1 out of 5 stars
Ridiculously slow after 1 year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After one year, this has slowed down dramatically with no other changes of electronics on the network. It is a total waste of money as far as I'm concerned.
No, I would not recommend this to a friendRated 3 out of 5 stars
idk
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i’m not a genius but i thought this would be a very good modem idk if it actually is tho
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Modem I would'nt recommeded it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this router and it was some what easy to set up but a few hours later the wi-fi stopped working and all my devices had no connection so i'm looking into Netgear this modem is bad it will give to a headace.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Total waste of money, Best Buy returns are worse!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If I could give negative stars I would... For the price you pay, this Wi-Fi will barely reach across the house. Tried to use it for about 24 hours. Purchased separate modem and router, and range is so much better. Went ahead and returned this product, and one thing Best Buy can't do is refund. The website says refunds in 5 days, however on the phone they say 10-15 days. I have never in my life waited 15 days for a refund.
No, I would not recommend this to a friend Rated 1 out of 5 stars
A dilemma
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two hours on chat with Cox customer service, the product still doesn't work (I was asked for the model number and MAC more than once). I am past the two-week return period for this modem, but can still spend $35 to make Geek Squad deal with it. If I were Best Buy, I wouldn't sell cable modems.
No, I would not recommend this to a friendRated 1 out of 5 stars
Repeatedly lost Wi-Fi
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This unit operated normally for all of one day! After that, the router repeatedly dropped the Wi-Fi signal multiple times a day, requiring unplugging the power cord and then restoring the power. The unit ran extremely hot and even having a fan ventilating it failed to prevent the Wi-Fi dropout!
No, I would not recommend this to a friendRated 2 out of 5 stars
would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not figure out how to personalize the password
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Do not buy!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 days then it constantly dropped connection. DO NOT BUY!!!!
No, I would not recommend this to a friend - Cons mentioned:App
Rated 1 out of 5 stars
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept dropping service. App to control settings is awful.
No, I would not recommend this to a friend