Customer Ratings & Reviews
- Model:
- G34
- |
- SKU:
- 6480358
Customer reviews
Rating 4.3 out of 5 stars with 387 reviews
(387 customer reviews)Rating by feature
- Connection Quality4.4
Rating 4.4 out of 5 stars
- Performance4.4
Rating 4.4 out of 5 stars
- Setup4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo for its overall performance, ease of use, and simple setup. Many customers are happy with the speed and slim size of the product. However, some customers have reported connectivity issues and weak signal strength in certain locations. A few customers also mentioned that the app is not very intuitive.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Good !
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great! I’m not hooked it up yet, so I can’t say much more
I would recommend this to a friendRated 5 out of 5 stars
Store pick up
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great WiFi connection for the entire house………………..
I would recommend this to a friend- Cons mentioned:Connectivity, Signal strength
Rated 1 out of 5 stars
Bad product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible, do not water your money. Same connectivity issues that other people have noted. Stopped working after 1 day because it could not hold a signal.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Fast Modem/Router Combo
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I both this modem/router to upgrade my 7yr old modem/router combo. I see a lot of 1 star reviews. So, I was skeptical. But, setup was easy. The longest part of the setup process was waiting for Xfinity to to activate the new modem. Modem speeds are as advertised, for my internet plan.
I would recommend this to a friendRated 4 out of 5 stars
My Arris gateway
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This appears to be working quite well so far with my internet connection, voice over internet telephone, youtube, netflix, and prime.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Router combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Router works great and was very easy to set up. They matched price.
I would recommend this to a friend Rated 5 out of 5 stars
College
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really good for college dorms and decent sized apartments!
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
Pretty simple
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy and pretty simple setup. Great Modem. Great coverage. Also pretty fast.
I would recommend this to a friend Rated 4 out of 5 stars
Jack s
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hard to set up had to call to get help with setting it up . Needs better instructions
No, I would not recommend this to a friendRated 1 out of 5 stars
Beware of Arris
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Would be 0 star. Returned it to Best Buy. Cox tech came to my house unable to get the internet to work. Had to reuse old modem/router. MOST IMPORTANT when I activated the product required to use the "surfboard" app for a phone the app requested a credit card to register, NOT OPTIONAL. Said I wasn't charged for anything. Credit card bill showed 2 $34.95 charges from Barbara Tech which was flagged as fraud. I was signed up for service w/o my permission. I called Barbara Tech to remove charges and they did but crecit card company closed my account and issued new card. Will never again buy Arris products!!!!!!! So sneaky!!!
No, I would not recommend this to a friendRated 5 out of 5 stars
My internet is working better now.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to replace my old combo unit and Best Buy Rep recommended this one.
I would recommend this to a friendRated 1 out of 5 stars
Bad investment and barely owned
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I paid almost $200 for this device and expect a lot better, this is the most disappointing purchase I’ve made in a long time. I ignored the bad reviews and listened to the Best Buy associate’s advice to “save some money” rather than buying a Netgear Nighthawk or something else with proven reliability. That was a mistake I won’t make again. Best Buy should take this product off their shelves and offer us our money back.
No, I would not recommend this to a friendRated 5 out of 5 stars
Works Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I got It up and running everything has been great. Set was a little confusing but the people at Arris were very helpful.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not a good modem to buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Drop connection constantly. Has an easy set up but not worth it due to poor performance
No, I would not recommend this to a friend Rated 5 out of 5 stars
Great Product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product for a great price. It was easy to install too. I wish the password was a bit more difficult though as they only use numbers.
I would recommend this to a friendRated 5 out of 5 stars
My great Modem!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really increased speed and easy to setup! I can now travel further distance with my computer and still have access to all my sites,
I would recommend this to a friend- Pros mentioned:Speed
Rated 5 out of 5 stars
best
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Arris surfboard g34 has better speed then any other modem i would recommend to my friends
I would recommend this to a friend Rated 5 out of 5 stars
Buying my modem
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Customer service is exemplary, very professional. Helped me with my order, didn’t have the product so had one shipped to me from another store right to my door
I would recommend this to a friendRated 5 out of 5 stars
good one
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I always use the same brand. my prior router got damaged and I bought the same brand again.
I would recommend this to a friendRated 5 out of 5 stars
Arris Modem
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Modem works great and saved me money too ~ internet company allowed me to use this modem in place of theirs because it was compatible ~ thank you Best Buy for carrying this modem ~
I would recommend this to a friend