Customer Ratings & Reviews
- Model:
- G34
- |
- SKU:
- 6480358
Customer reviews
Rating 4.3 out of 5 stars with 387 reviews
(387 customer reviews)Rating by feature
- Connection Quality4.4
Rating 4.4 out of 5 stars
- Performance4.4
Rating 4.4 out of 5 stars
- Setup4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo for its overall performance, ease of use, and simple setup. Many customers are happy with the speed and slim size of the product. However, some customers have reported connectivity issues and weak signal strength in certain locations. A few customers also mentioned that the app is not very intuitive.
This summary was generated by AI based on customer reviews.
Rated 5 out of 5 stars
Great warranties
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love it will be back Staff was great to work with.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 2 out of 5 stars
not strong enough signal
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked fine at first, then Roku TV kept dropping and stalling... had to return
No, I would not recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Arris router for my WOW internet
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup easy, working great. No issues since setup in Dec 2021
I would recommend this to a friend Rated 1 out of 5 stars
Non Compatible
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was sold two different modems, both I had to return due to Non compatibility of what I needed, even though I explained it needed to be compatible with Cox and with Tel Line. ( Land Line) The two didn't have a port for a land line. ;( I heard the brand is really good, but make sure you get what you need.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Arris surfboard cable modem & wifi 6 router combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product works well and was very easy to set up.
I would recommend this to a friend Rated 5 out of 5 stars
Great product for saving money and easy set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this product to replace my Spectrum cable modem and save money on monthly rental. The product works great and allows me to maximize my cable internet speed to 400 MB.
I would recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Easy to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to setup. No issues connecting Google mesh to it.
I would recommend this to a friend Rated 5 out of 5 stars
Works great and well priced
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the price, this is great. Good WiFi distance and works well with my level of speed I need for gaming. I've never had an issue.
I would recommend this to a friendRated 5 out of 5 stars
Great buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worked great no issues linking different cameras phones tV and Xbox
I would recommend this to a friend- Cons mentioned:Signal strength
Rated 1 out of 5 stars
Do not buy anything from Arris
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.All Eris routers, g34 and g36, that a recommended for Xfinity do not work. Let me rephrase that they do not work at all and drop signal constantly. Do not buy anything from Eris ever. I have been in the middle of a 3-day nightmare working with 15 different technicians from Xfinity and this router is garbage. Stay far away from this company and everything that they make. The sooner they go out of business the better for all of us. All they do is waste people's time and money and energy. The support for this modem is also garbage. Save yourself a lot of time and frustration and just don't do it. Do not buy this piece of garbage.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Good upgrade
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Much better than cox's routers that overheat and barely work half the time
I would recommend this to a friendRated 5 out of 5 stars
Works every Day
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works fine, my wife works from home and is in constant WiFi with corporate servers.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Do not buy isps are not ready for this
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So the upstream QAM which will mean nothing to a lot of people needs to be at a certain power level like 45 to 60. Most cable companies. It seems like run at 35 to 40. You will constantly lose connection. Your ISP will ignore you Arris doesn't have a good answer for you this is a bad product and false advertisement
No, I would not recommend this to a friend Rated 5 out of 5 stars
Good product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Really a good product for today’s need. We really enjoyed it
I would recommend this to a friendRated 5 out of 5 stars
Great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product, no issues. Also was able to price match on chat to Amazon and pick up in store same day!
I would recommend this to a friendRated 5 out of 5 stars
So far, so good.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, so good. However, the box says it's Wi-Fi6, but on the computer screen it says it's Wi-Fi5. Not sure what that's all about. Still better than renting a modem/router.
I would recommend this to a friendRated 5 out of 5 stars
Good choice
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great for my needs. Internet surfing and streaming YouTube TV. Very satisfied with this purchase.
I would recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Not too happy.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Used it for a few months and worked great. Then it just kept disconnecting and was super inconsistent. Ended up going with separate modem and router
No, I would not recommend this to a friend Rated 5 out of 5 stars
Mighty Little Machine
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Once I got it up and running this router /modem works awesome. runs all my devices with no problems
I would recommend this to a friendRated 5 out of 5 stars
Router Modem
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buying this router modem saves me $15 a month on my Internet/cable bill. Love seeing the lower bill
I would recommend this to a friend