Customer Ratings & Reviews
- Model:
- G34
- |
- SKU:
- 6480358
Customer reviews
Rating 4.3 out of 5 stars with 387 reviews
(387 customer reviews)Rating by feature
- Connection Quality4.4
Rating 4.4 out of 5 stars
- Performance4.4
Rating 4.4 out of 5 stars
- Setup4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo for its overall performance, ease of use, and simple setup. Many customers are happy with the speed and slim size of the product. However, some customers have reported connectivity issues and weak signal strength in certain locations. A few customers also mentioned that the app is not very intuitive.
This summary was generated by AI based on customer reviews.
Rated 1 out of 5 stars
A dilemma
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After two hours on chat with Cox customer service, the product still doesn't work (I was asked for the model number and MAC more than once). I am past the two-week return period for this modem, but can still spend $35 to make Geek Squad deal with it. If I were Best Buy, I wouldn't sell cable modems.
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad Modem I would'nt recommeded it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I brought this router and it was some what easy to set up but a few hours later the wi-fi stopped working and all my devices had no connection so i'm looking into Netgear this modem is bad it will give to a headace.
No, I would not recommend this to a friend- Cons mentioned:App
Rated 1 out of 5 stars
Nope
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kept dropping service. App to control settings is awful.
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rated 1 out of 5 stars
Do not buy!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for 2 days then it constantly dropped connection. DO NOT BUY!!!!
No, I would not recommend this to a friend Rated 2 out of 5 stars
would not recommend
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.could not figure out how to personalize the password
No, I would not recommend this to a friendRated 2 out of 5 stars
HandBanana
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had to return because wouldn't work with xfinity camera and printer. I did get it working after changing setting of the printer to recognized Wifi Generation 6
No, I would not recommend this to a friendRated 1 out of 5 stars
Bad product
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within 2 years the internet began cutting in and out losing connection ever 5 minutes. Would have to unplug router/modem, it would work for a day or 2 and then break again
No, I would not recommend this to a friendRated 2 out of 5 stars
Not worth the money !
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Wi-Fi signals not strong ! I would not recommend it!
No, I would not recommend this to a friendRated 1 out of 5 stars
Atrocious device
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Advertised speed on ethernet. Other that download speed on ethernet. An atrocious device, deleted my iP settings will never get again.
No, I would not recommend this to a friendRated 1 out of 5 stars
Waste of money.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Extremely slow, worst than mediacoms. Best buy customer service was pathetic. Thank you best buy for the worst customer service, worst recommendation.
No, I would not recommend this to a friendRated 1 out of 5 stars
Doesn’t work with Fios
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product does not work with Fios I would not recommend
No, I would not recommend this to a friend- Pros mentioned:Ease of use, Setup
Rated 5 out of 5 stars
Works great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from a very old Arris router/modem combo and this works perfectly, was easy to set up and I don't have the connectivity issues I was before. I work from home and do design so I need fast reliable internet. This fits the bill without the hassle of a separate router and modem and mesh systems or anything else. Just plug this in a central location and you're good to go.
I would recommend this to a friend Rated 1 out of 5 stars
Terrible modem
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolute trash. DO NOT PURCHASE. Constantly drops Wi-Fi
No, I would not recommend this to a friendRated 1 out of 5 stars
Do not buy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Continually dropping WiFi signal. Waste of money.
No, I would not recommend this to a friend- Pros mentioned:Ease of use
Rated 5 out of 5 stars
Modem/router combo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up once the Internet company did their part. All my devices connected with ease.
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 5 out of 5 stars
Arris modem router
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Excellent technical support would definitely buy this brand again.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Good speed and reliable
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to replace a very expensive Netgear WIFI6 that I had just returned because it performed terribly and the connection kept dropping. This Arris is fantastic, good speed and a reliable connection. Plus setup was fairly straightforward.
I would recommend this to a friend - Pros mentioned:Ease of use
Rated 5 out of 5 stars
Great cable modem
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Easy set up and is working great Has good range as well
I would recommend this to a friend - Pros mentioned:Overall performance
Rated 3 out of 5 stars
great performance. limited lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great while it was working; Lasted 26-27 months, no support available w/o paying from Arris. Did not get Best Buy extended warranty. Will next time.
No, I would not recommend this to a friend Rated 4 out of 5 stars
Pretty Fly for Some WiFi
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This product has been worth the money. I would recommend not using the app for set up though because the app truly isn’t up to par yet. Once I called customer service though I was up in running in a relatively good time!!
I would recommend this to a friend