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Customer Ratings & Reviews

Your price for this item is $189.99
The comparable value price is $199.99

Customer reviews

Rating 4.3 out of 5 stars with 314 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, ease of use, and speed of the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo. Many find it easy to set up and appreciate its slim size. However, some customers have reported connectivity issues and weak signal strength in certain areas. A few customers also mentioned that the app is not very intuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 314 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Works excellent!

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Needed to upgrade when we changed internet providers and wasnt doing to do the “its only $10 a month for as long as you have internet!” Settings are easy to change via the app or web browser. Connection is steady and speed test proves speed is at spec! I also make use of the ethernet connections on the rear for our PC’s Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup, Speed

    Rated 5 out of 5 stars

    WiFi & Cable Modem

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great option in cutting the cord with rented cable boxes. It’s easy to setup, has a great WiFi range and most importantly fast download and upload speeds. Highly recommended.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The best modem router combo you can get

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can't really get a better router modem combo than this for all your needs. It has a very strong radius and extremely fast speeds, especially connected to mobile devices. It took me a minute to set up through my cable provider, but I would recommend that you just call them direct. Don't try to set it up yourself. It'll be much faster.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Decent modem.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overdue for upgrade compatible with Comcast internet. Love that it's modem and router combo. Easy to set up and the price was reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Easy setup and speeds are faster

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had this for several months now and am very happy with connectioning to the internet. I am a Xfinity customer and had no issues setting up. Very easy and i like the model design.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works fine with Xfinity

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It worked with Xfinity (we returned the rental modem). As expected it took a phone call and a good amount of time on that call to get it all set up, but once we did, it worked fine. We did return it though, because while we were switching to this modem, Xfinity made an offer for an upgrade and a free modem for less than we've been paying. Go figure. I would not hesitate to buy this again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Brian

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product! I would totally recommend this unit! Works great easy set up!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wifi reception throughout the house very fast and easy to set up

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 5 out of 5 stars

    Satisfaction

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research to find my best option for the money I was able to spend. I am completely satisfied with choosing this router/modem combination. My internet speeds have vastly increased. I am no longer having any internet interruptions.

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Arris surfboard g34

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up, app easy to understand. I bought it because it was supposed to be compatible eigh my xfinity 1000 mbps download and 300 mbps upload. But come to find out 2 weeks after exchange was over its not compatible with my isp the upload at its highest is about 50 mbps. Other than that, great for normal use wifi, and ethernet plug. Not recommend for xfinity. Good product thought.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Size

    Rated 5 out of 5 stars

    easy set up

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    easy set up and long range. small device and easily hidden

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 5 out of 5 stars

    Flawless

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the Cox router with this Arris and it was easy to set up and has worked flawlessly. I like that it has the 2.4 and 5GHz Bands since my security cameras are 2.4 and my music streamer uses the 5GHz. I highly recommend this router.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Pleased. Runs as expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it for 4 months. Pleased. I updated from a 10 year old model. Just keeping up with newer tech. Easy setup. Runs as expected.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Arris modem, good addition to Orbi mesh router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy and with Orbi mesh system has greatly increased download speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    Arris Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was fairly easy to hook up. I have not had any issues with it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 4 out of 5 stars

    arris surfboard modem router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Arris surfboard modem router work better than breezeline equipment. my speed from up and no buffering

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    a go for the combo.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great combo pack, easy to set up and use. it replaced my last one and is twice as fast.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup process is remarkably straightforward, often taking only a few minutes with the help of the accompanying app. With the power of Wi-Fi 6 technology, this device delivers a significant boost in performance, providing faster speeds and a more stable connection, even when multiple devices are streaming, gaming, and working simultaneously. This modem and router combo is a great way to say goodbye to monthly rental fees. It's perfect for a small house and the price is reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    Stop renting and upgrade with better mbps

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem is great with wifi and provides closer speeds to what i pay for compared to comcast moden was rented for 8 years at 16 bucks a month so its well worth it to own ypur own. Plus with total tech protection you have no worries. If your on the fence the set up is simple only a power cord and a coaxial cable and comcast will activate with about 15 minutes of your time. Thabk me later

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Unit great. Getting connected a chore.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the yrars we have purchased our Routers and Modems rather than lease from our provider. We purchase a few steps up which means we aren't replacing these as often as the lease items which saves a dollar or 2. What I like is the all in one feature. It saves room on the desk. The item is stylish. The challenge with having your own items is the hours, and yes I do mean hours it takes to get the internet provider an the manufacturer to synch the item. It did take the better part of 2 days of phone calls to get this sucker up and running. If not for that I would have given it 5 stars.

    I would recommend this to a friend
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