Customer Ratings & Reviews
- Model:
- G34
- |
- SKU:
- 6480358
Customer reviews
Rating 4.3 out of 5 stars with 387 reviews
(387 customer reviews)Rating by feature
- Connection Quality4.4
Rating 4.4 out of 5 stars
- Performance4.4
Rating 4.4 out of 5 stars
- Setup4.3
Rating 4.3 out of 5 stars
Customers are saying
Customers appreciate the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo for its overall performance, ease of use, and simple setup. Many customers are happy with the speed and slim size of the product. However, some customers have reported connectivity issues and weak signal strength in certain locations. A few customers also mentioned that the app is not very intuitive.
This summary was generated by AI based on customer reviews.
Rated 3 out of 5 stars
Works but could be better
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The strength of 5G it’s not enough… could be called the weak of 5G, the 2.4G works better but you as me maybe are looking for 5G around your house… the blue light ON in front it’s really high, could be used as a beacon, that is why just 3 stars… works but could be better! obviously when you pay $200 and more.
I would recommend this to a friendRated 2 out of 5 stars
Disappointed - no difference in performance
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had high hopes for this. It had good reviews. I pay for 1+ gig service and was getting 600-800 on my 3 year old DOCSIS 3.0 modem. I get the same speed now and the built in wifi is horrible. I have a weak signal in the next room when I had no issues with my 3 year old router. I am planning on returning it and go back to my old setup. Plus the management interface is not nearly as robust as other brands.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Looses connection
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a year of dealing with this router i think it is time for a change. I WFH and in the middle of the day I keep losing connectivity and I have to switch bands. If you have high speed internet this is not the router for you. You have to reset twice a day. The app is trash as well, it does not provide you with any functionality or control.
No, I would not recommend this to a friend Rated 5 out of 5 stars
Check prices elsewhere first
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought $299 was too much so I checked Amazon and sure enough, I bought this exact same model on Amazon for $186!!
I would recommend this to a friendRated 1 out of 5 stars
Is it a stable wifi? No.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took 3 hours to install because none of the user documentation from QR code matches the as built device But the drawback is that it lost wifi every day, 3 days in a row. Netflix stopped half wathru an episode, displaying a black box for the program--then black boxes for all programs, then no Prime Video. I recieved 9 notifications that communication was down for my thermostat, my LG connected devices. Frustrating to reset and reenter login and re-pair 5 devices all 3 days. Going back to old modem/router, no problems. I'm wondering if Xfinity suppresses connection because my 8 year old Netgear router works just fine.
No, I would not recommend this to a friendRated 1 out of 5 stars
Should have stayed with Netgear.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. The surfboard app that you have to install is junk. Tried calling for support. Supoort closed. Keeps saying cant connect to wifi, but it is connected. Installed 5 g cant install the 2.4, so half my items that need 2.4 arent working now. Unable to access the modem to manage. Wasted too much time on this. Will go back to Netgear.
No, I would not recommend this to a friendRated 1 out of 5 stars
Dont buy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Device died after 5 months. Only option was to pay for it be replaced or wait
No, I would not recommend this to a friend