Customer Ratings & Reviews

Very easy to setup. Interaction with tech support was excellent. Performance vs. our ISP-provided cable modem/WiFi router is like night and day. BB provided this device at a good value.

Arris surfboard modem router work better than breezeline equipment. my speed from up and no buffering

Had it for 4 months. Pleased. I updated from a 10 year old model. Just keeping up with newer tech. Easy setup. Runs as expected.

Was fairly easy to hook up. I have not had any issues with it.

The setup process is remarkably straightforward, often taking only a few minutes with the help of the accompanying app. With the power of Wi-Fi 6 technology, this device delivers a significant boost in performance, providing faster speeds and a more stable connection, even when multiple devices are streaming, gaming, and working simultaneously. This modem and router combo is a great way to say goodbye to monthly rental fees. It's perfect for a small house and the price is reasonable.

Has been pretty solid with no issues and easy to setup.

great combo pack, easy to set up and use. it replaced my last one and is twice as fast.

This thing is just ok. The documentation is poor, the login information to set up your router is in very tiny print at the bottom of a tiny pamphlet, amongst other irrelevant information. I had to call the help desk and they had to point it out to me. Maybe it's just Xfinity, but my devices tell me they are disconnected from the internet more than I like, which requires a power-restart. The hard-wire connection is fine. My macbook pro doesn't like talking to this thing, though that's most likely because it insists on the highest security level. I'm going to buy a netgear or TP-link and see how that router works hard-wired into this cable modem...

Works as intended and the ethernet is great! Price is a bit steep but it’s a good investment

Works great! Hassle free!! Sometimes you have to pay extra for the hassle, but not here! Here they are absolutely free!

I owned an Arris gateway several years ago that worked very well for me. I made the mistake of replacing it with a Netgear gateway, and was never happy with it. I experienced a lot of drops and always thought it was Xfinity fault. I started to experience several drop outs and had Xfinity out and they changed the wire all the way from the street to my modem and I still experienced dropped connections. Xfinity came back and tested the connection and showed me all the errors on my gateway. They suggested I get a new gateway. I'm happy to report I went back to Arris and have had a solid connection ever since. It was easy to setup. The biggest hassle was having Xfinity change it in their system. I highly recommend this gateway.

Set up took a while to figure things out but overall it did what I bought it for.

Great to have associates who have an extensive working knowledge of computers. You get your moneys worth with Best Buy membership plan.

Needed a replacement for my Nighthawk, the all in one works quite well. Less space taken and less setup needed for extra Ethernet cables.

Easy to setup and monitor activity. Updating can be done on your phone and not just turn the power off, wait 10 minutes, & turn it back on.

Amazing modem router combo. Easy to setup, brings out the best in my internet service. Besides the speeds i think the most impressive part is the wifi range is far longer than any I've ever seen. I can get half way down the street and still have signal. My only slight complaint is the built-in in software is a little lacking doesn't give as much control as id like and isn't the best to navigate. Otherwise I would of gave it 5 stars

Solid Router/Modem combo. Pros: fast, looks nice, compatible with major isp. Cons: app is not very intuitive. Great option on sale.

This is a great option in cutting the cord with rented cable boxes. It’s easy to setup, has a great WiFi range and most importantly fast download and upload speeds. Highly recommended.

Easy set up and great technical support! Works great and doesn’t drop out. I used technical support because it failed a software update and they forced it remotely.

The SURFboard was easy to set up and works well. It's nice to have the modem and router combined.