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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 346 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, ease of use, and speed of the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo. Many find it easy to set up and appreciate its slim size. However, some customers have reported connectivity issues and weak signal strength in certain areas. A few customers also mentioned that the app is not very intuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 346 reviews
  • Pros mentioned:
    Ease of use, Speed

    Rated 5 out of 5 stars

    Arris modem, good addition to Orbi mesh router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy and with Orbi mesh system has greatly increased download speeds.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The setup process is remarkably straightforward, often taking only a few minutes with the help of the accompanying app. With the power of Wi-Fi 6 technology, this device delivers a significant boost in performance, providing faster speeds and a more stable connection, even when multiple devices are streaming, gaming, and working simultaneously. This modem and router combo is a great way to say goodbye to monthly rental fees. It's perfect for a small house and the price is reasonable.

    I would recommend this to a friend
  • Pros mentioned:
    Setup, Speed

    Rated 5 out of 5 stars

    a go for the combo.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great combo pack, easy to set up and use. it replaced my last one and is twice as fast.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris 3.1 Cable Gateway for Xfinity

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I owned an Arris gateway several years ago that worked very well for me. I made the mistake of replacing it with a Netgear gateway, and was never happy with it. I experienced a lot of drops and always thought it was Xfinity fault. I started to experience several drop outs and had Xfinity out and they changed the wire all the way from the street to my modem and I still experienced dropped connections. Xfinity came back and tested the connection and showed me all the errors on my gateway. They suggested I get a new gateway. I'm happy to report I went back to Arris and have had a solid connection ever since. It was easy to setup. The biggest hassle was having Xfinity change it in their system. I highly recommend this gateway.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 4 out of 5 stars

    No hassle!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Hassle free!! Sometimes you have to pay extra for the hassle, but not here! Here they are absolutely free!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Setup

    Rated 5 out of 5 stars

    Nice moderately priced modem/ router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and works great. Would recommend this product to anyone.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    It's a solid system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The SURFboard was easy to set up and works well. It's nice to have the modem and router combined.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Setup

    Rated 4 out of 5 stars

    Wi-Fi modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy hookup although I only needed Wi-Fi hookup. Pretty much a plug and play iteem

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Unit great. Getting connected a chore.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the yrars we have purchased our Routers and Modems rather than lease from our provider. We purchase a few steps up which means we aren't replacing these as often as the lease items which saves a dollar or 2. What I like is the all in one feature. It saves room on the desk. The item is stylish. The challenge with having your own items is the hours, and yes I do mean hours it takes to get the internet provider an the manufacturer to synch the item. It did take the better part of 2 days of phone calls to get this sucker up and running. If not for that I would have given it 5 stars.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Solid on sale option

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid Router/Modem combo. Pros: fast, looks nice, compatible with major isp. Cons: app is not very intuitive. Great option on sale.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Speed

    Rated 4 out of 5 stars

    Works great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick and easy setup. Works great and gives the speed needed.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Modem routers

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great working unit. Lots of power and handles higher mbs up to 1000

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Worked as expected, support great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great and is what was recommended by our ISP. We did end up not needing it though as our old modem/router started working again. However, we did set it up and support walked us through the setup.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Almost perfect! Still amazing!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing modem router combo. Easy to setup, brings out the best in my internet service. Besides the speeds i think the most impressive part is the wifi range is far longer than any I've ever seen. I can get half way down the street and still have signal. My only slight complaint is the built-in in software is a little lacking doesn't give as much control as id like and isn't the best to navigate. Otherwise I would of gave it 5 stars

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this Arris Surfboard for a little over a month now. It has worked fine after the initial setup. If you are a Cox customer wanting to purchase this item, just know that you will have to call a Cox rep to complete the setup. This is not plug and play for Cox customers.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Works with Sparklight

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Easy setup. One of the few easy options if you have Sparklight Internet

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a basic modem/router combo, and the price was reasonable. I had to download the app to install, but has worked well since.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance, Size

    Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great really fast. Does not take up too much room

    I would recommend this to a friend
  • Pros mentioned:
    Setup
    Cons mentioned:
    App

    Rated 4 out of 5 stars

    Works fast and little hassle. Requires smartphone.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product works great and the modem router combo is good value. Setting up with provider, Xfinity, was very easy. The smartphone app is needed to set up the device. I was able to do so and rename my network and password, but the app has technical issues that doesn’t allow some of its features to work. Its okay as the device otherwise functions great!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Internet

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was easy app works awesome and so far its working great

    I would recommend this to a friend
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