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Customer Ratings & Reviews

Customer reviews

Rating 4.3 out of 5 stars with 346 reviews

Rating Filter

Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, ease of use, and speed of the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo. Many find it easy to set up and appreciate its slim size. However, some customers have reported connectivity issues and weak signal strength in certain areas. A few customers also mentioned that the app is not very intuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 7 Showing 121-140 of 346 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything i was hoping for. looking forward to carefree use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously would rent a modem/router from xfinity but when i moved in with my gf it just wasnt practical anymore. This provides pretty good wifi on a cheap budget. Would definitely recommend. I even game on it with no issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works really well. I do need to get a WiFi extender to cover more area because we want most of our yard to be covered too but otherwise it is a great product!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WiFi router modem combo

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works great. However still has lack of speed and data support. Overall all happy with results.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good purchase.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Modem was easy to install. It did act like the instructions said. Overall, less than 1/2 hour.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice and fast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than my old router and more efficient with far fewer problems.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works perfect with Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect with Xfinity on gigabit tier. No complaints here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid modem router combo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its WiFi 6 and the price is great for the performance. I wish the software was a bit better though. The app is old and outdated

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    ARRIS - SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect Replacement for my outdated Motorola unit. Motorola modem wifi router unit sold to Arris

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and compatible with Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up with Xfinity was easy, then setting up the network with the Surfboard app was smooth. You can set up 2 bands (2.4 and 5) or merge the frequencies for a single band.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy Internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem/router was very easy to install. The instructions were straight forward and the codes needed were available on a small card. Access to the Internet has been easy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pleased with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up even for a relatively novice at this stuff. It works good and is better than paying Xfinity $15/mth

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item worked out good, works perfect with infinity cable

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great wifi router and cable modem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install. Works well for wifi devices not close to the signal.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Reliable Router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and reliably fast wifi using this router modem combo! I appreciate the ease of setup and rarely if ever experience disruptions.

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Nice features and coverage. Connected to Xfinity Internet easily.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    The Mystic Signal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem/router is adequate but I still have issues with internet drops at times that Cox clamed was due to modem issues and they will not further investigate.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wifi conections

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect with server. Having no issues. Great support.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris G34 wifi cable modem.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am totally satisfied with this product and will be getting another one for our vacation home. Technician set it up with no problems. No more monthly rental fees for me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I dont know much about modems but it eirks as intended.

    I would recommend this to a friend
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