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Customer Ratings & Reviews

$185.99
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Comp. Value: $199.99

Customer reviews

Rating 4.3 out of 5 stars with 385 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers appreciate the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo for its overall performance, ease of use, and simple setup. Many customers are happy with the speed and slim size of the product. However, some customers have reported connectivity issues and weak signal strength in certain locations. A few customers also mentioned that the app is not very intuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 385 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Surfboard Arris

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to setup. 2 in 1 with Wifi 6. Can monitor devices on your network via the app.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Speed and Range!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surpassed my expectations, really great performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Aris G34

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , works as advertised. WiFi never drops

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Compatible with Comcast wifi

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a Comcast customer. I had to replace my modem and this was recommended. This works perfectly with my internet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Does its job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job it is suppose to do. Had to update my router because the old one could not handle the increase speed

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Once I got working it works great the price wasn't bad iam not tech savy

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Good modem

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works really fast, connection is very secure. Boots also very fast. So far no complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good and compatible with Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up with Xfinity was easy, then setting up the network with the Surfboard app was smooth. You can set up 2 bands (2.4 and 5) or merge the frequencies for a single band.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I previously would rent a modem/router from xfinity but when i moved in with my gf it just wasnt practical anymore. This provides pretty good wifi on a cheap budget. Would definitely recommend. I even game on it with no issue.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great using Comcast/Xfinity internet in my 2 story 1,700 sq ft home. No longer $15/month modem charge.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris modem router combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great cable modem router combo. It is working good, seems to be very stable.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This product works really well. I do need to get a WiFi extender to cover more area because we want most of our yard to be covered too but otherwise it is a great product!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Update your modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This really improved our ability for better streaming.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saved $20 a month on Xfinity rent since June 2025 so it's paying for itself each month.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Nice and fast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than my old router and more efficient with far fewer problems.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Pleased with purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was easy to set up even for a relatively novice at this stuff. It works good and is better than paying Xfinity $15/mth

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Reliable Router

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and reliably fast wifi using this router modem combo! I appreciate the ease of setup and rarely if ever experience disruptions.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    Wi-Fi modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy hookup although I only needed Wi-Fi hookup. Pretty much a plug and play iteem

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Easy Internet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem/router was very easy to install. The instructions were straight forward and the codes needed were available on a small card. Access to the Internet has been easy.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like the upgrade from my old arrris to the new arris . It work great

    I would recommend this to a friend