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Customer Ratings & Reviews

Your price for this item is $192.99
The comparable value price is $199.99

Customer reviews

Rating 4.3 out of 5 stars with 302 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

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Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are pleased with the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo's overall performance, ease of use, and straightforward setup. Many appreciate the fast Wi-Fi speeds and compact size. While some users found the app less intuitive and experienced occasional signal strength issues, the positive feedback on performance and ease of use outweighs these concerns. The strong Wi-Fi signal is a frequently cited advantage.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 8 Showing 141-160 of 302 reviews
  • Rated 5 out of 5 stars

    Speed and Range!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This surpassed my expectations, really great performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Aris G34

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product , works as advertised. WiFi never drops

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced the Cox router with this Arris and it was easy to set up and has worked flawlessly. I like that it has the 2.4 and 5GHz Bands since my security cameras are 2.4 and my music streamer uses the 5GHz. I highly recommend this router.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Replaced poor performer with ARISS Surfboard

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to setup. Interaction with tech support was excellent. Performance vs. our ISP-provided cable modem/WiFi router is like night and day. BB provided this device at a good value.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    John M

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works Great and FAST! Very difficult to set up! Had to call Xfinity to come to set up!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ARRIS G34 DOCSIS Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What should have been an easy setup was complicated by Comcast not getting their end of the connection set properly. Once the tech that was dispatched got here, it was running a minute later. we only have 2 TVs, a tablet, and a pair of cell phones, but haven't had any problems. Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Arris Modem/ Router

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy setup. Connected in no time at all. Nice style and fit on my desk.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy setup and online fast!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up and was running within ten minutes of unpacking on Xfinity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome customer service!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this but ended up not needing it as the internet company provided a modem with my service. However, I was very pleased with how easy it was to return. Best Buy employees made the chore a breeze. Thank you!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris modem, good addition to Orbi mesh router

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installation was easy and with Orbi mesh system has greatly increased download speeds.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I bought it but I did not need it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works but I did not need it, my other one worked just fine. The problem was with the cable coming from the pole to the house.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No problems with Internet freezing like with my old modem/router.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Limited range. States 2500 square feet, but it was more around 1500-1800. The unit I received also overheated and had to be returned. I went back to Netgear after returning this item.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    keeping up with my needs.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no loss of signal for the whole house for a few months and pretty easy to set up compared to my previous 7 year old ARRIS

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great speeds, easy set up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speeds and very easy to set up! My total Tech membership makes it a no-brainer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for college dorms and decent sized apartments!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, great app for changing settings i definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    WiFi

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, very good quality high speed no surfing. Just a beautiful equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris surfboard

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, needed it when old modem stopped working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris G 34

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with the phones purchased, have not had the G 34 router long enough to offer a proper opinion of the product. However, since you ask, I can say this; The new router will not recognize my printer. Will have to get help to resolve that issue. As to the below question, would I recommend the item to others ? I don't know yet..... DRB

    I would recommend this to a friend
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