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Customer Ratings & Reviews

$185.99
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Comp. Value: $199.99

Customer reviews

Rating 4.3 out of 5 stars with 385 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers appreciate the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo for its overall performance, ease of use, and simple setup. Many customers are happy with the speed and slim size of the product. However, some customers have reported connectivity issues and weak signal strength in certain locations. A few customers also mentioned that the app is not very intuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 385 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    everything i was hoping for. looking forward to carefree use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Router and Modem

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a great Modem and router easy to install and takes up hardly any room on desk and looks good .Thank you.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works perfect with Xfinity

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works perfect with Xfinity on gigabit tier. No complaints here.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent speed

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I liked having just one router/modem. It was also very easy for a dumb tech person to install. I love it that when I just my Wi-Fi speed it is extremely fast. Just one thing it does not come with cords. Need to be purchased separately.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Surfs with broken board sometimes

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's a good item, just can't carry the load of a person working from home. Buffers a lot, during TV watching, and my wife's phone calls sometime drop due to low coverage. Then there are days when everything is "perfect"! I believe that COMCAST is monitoring our signal and preventing the service to operate to it's full potential, since they control everything.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris G34 wifi cable modem.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am totally satisfied with this product and will be getting another one for our vacation home. Technician set it up with no problems. No more monthly rental fees for me.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    drops signal constantly.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    only good thing is that it’s a modem and router in one. besides that it drops signal every 20 minutes absolutely unacceptable

    No, I would not recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great wifi router and cable modem!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to install. Works well for wifi devices not close to the signal.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great modem!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item worked out good, works perfect with infinity cable

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up. Nice features and coverage. Connected to Xfinity Internet easily.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy to set up and works well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up with Xfinity and works well. It seems to have a pretty long range. I haven't had any issues with signal anywhere in my house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Completely Satisfied

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up (and I lack modern technology skills). Plenty of range in our single story 2000 square foot home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Over all Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall not having any issue in sending signals to my Mesh system

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    The Mystic Signal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The modem/router is adequate but I still have issues with internet drops at times that Cox clamed was due to modem issues and they will not further investigate.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Wifi conections

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to connect with server. Having no issues. Great support.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best router ever. Super fast speed getting 1GB with Spectrum.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Arris G34 Cable Modem w/WiFi

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem with WiFi is doing great for me right now. I'm happy with the speed. Stays connected to ISP.

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 3 out of 5 stars

    Meh

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is OK. My old printer would not connect, so I had to buy a new printer. My Roku does not stay connected and I have to restart my Roku every time I want to stream. Not a good look for this router.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    No Complaints

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Faster than my old one that got struck by lightning.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Needed a modem

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This modem gives me really fast speeds both upload and download.

    I would recommend this to a friend