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Customer Ratings & Reviews

Your price for this item is $199.99

Customer reviews

Rating 4.3 out of 5 stars with 347 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

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Cons mentioned filter

84%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, ease of use, and speed of the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo. Many find it easy to set up and appreciate its slim size. However, some customers have reported connectivity issues and weak signal strength in certain areas. A few customers also mentioned that the app is not very intuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 347 reviews
  • Rated 5 out of 5 stars

    Good price. Easy install.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Cheaper than comparable products by other manufacturers. No complaints so far.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buy instead of rent

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wanted to buy a modem instead of renting one. This was decently priced and so far has given no issues!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great all in one modem/router.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My only regret is not buying this sooner! Easy set up, love the guest networks for added security.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    1 2 3 easy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Set up was it easy as 1 2 3. Seems to work very well switches between 2.5 and 5 seamlessly.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    ARRIS G34 DOCSIS Cable Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What should have been an easy setup was complicated by Comcast not getting their end of the connection set properly. Once the tech that was dispatched got here, it was running a minute later. we only have 2 TVs, a tablet, and a pair of cell phones, but haven't had any problems. Would recommend!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Arris G34 Modem/Router Combination

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pleased with this modem/router combination. Setup was quick and easy. However, the mobile app was a little problematic. in terms of function, my new equipment works very well and I have not experienced any issues.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Easy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, especially since the internet provider did I all for me. I did add my Orbi system after the fact and it was seamless.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    GREAT MODEM

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my modem. It works great, and I get better speeds with it—almost 100 Mbps compared to the Comcast modem. Hot spot works great with it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    RECOMMENDED

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old router was acting up really bad..Did a lot of research and decided on the arris surfboard router..So glad I did it has been working great..No dropped internet connection since I fired it up...Highly recommend this router modem combo.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    updated

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    replaced outdated modem. so far, so good. took store recommendation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris Modem

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Connected to everything immediately!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Really good for multiple devices

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded too this from a knighthawk and i could deffentaly tell the difference in wifi performance!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New Router/Modem combo

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On line employee recommended. Very happy with this item.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best for the price

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This cable modem had the most features for the price and was plenty robust for our needs. Set up was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great internet modem and router

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great modem. Was able to accomidate my 1200mbps internet speed

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Router

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good wifi to get rid of monthly modem rental for xfinity

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    It works, better than my old one

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works! Better than my old one, was easy to set up, and has a solid connection

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good item for the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is easy to use. Great product for the money and use.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Top Tier

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product super fast and easy installation and outstanding performance

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Router/modem combo

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, working good. Had to replace another Arris surfboard combination that wasn’t even 8 months old.

    I would recommend this to a friend