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Customer Ratings & Reviews

Your price for this item is $193.99
The comparable value price is $199.99

Customer reviews

Rating 4.3 out of 5 stars with 303 reviews

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Rating by feature

  • Connection Quality

    Rating 4.4 out of 5 stars

  • Performance

    Rating 4.4 out of 5 stars

  • Setup

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

83%would recommend to a friend

Customers are saying

Customers are impressed with the overall performance, ease of use, and speed of the SURFboard DOCSIS 3.1 Cable Modem & Wi-Fi 6 Router Combo. Many find it easy to set up and appreciate its slim size. However, some customers have reported connectivity issues and weak signal strength in certain areas. A few customers also mentioned that the app is not very intuitive.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-180 of 303 reviews
  • Rated 5 out of 5 stars

    Awesome customer service!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this but ended up not needing it as the internet company provided a modem with my service. However, I was very pleased with how easy it was to return. Best Buy employees made the chore a breeze. Thank you!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. No problems with Internet freezing like with my old modem/router.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I bought it but I did not need it.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works but I did not need it, my other one worked just fine. The problem was with the cable coming from the pole to the house.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 4 out of 5 stars

    keeping up with my needs.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no loss of signal for the whole house for a few months and pretty easy to set up compared to my previous 7 year old ARRIS

    I would recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Limited range. States 2500 square feet, but it was more around 1500-1800. The unit I received also overheated and had to be returned. I went back to Netgear after returning this item.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great speeds, easy set up!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great speeds and very easy to set up! My total Tech membership makes it a no-brainer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    College

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for college dorms and decent sized apartments!

    I would recommend this to a friend
  • Pros mentioned:
    Setup

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy set up, great app for changing settings i definitely recommend

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    WiFi

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent, very good quality high speed no surfing. Just a beautiful equipment.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Arris surfboard

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, needed it when old modem stopped working.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Arris G 34

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As with the phones purchased, have not had the G 34 router long enough to offer a proper opinion of the product. However, since you ask, I can say this; The new router will not recognize my printer. Will have to get help to resolve that issue. As to the below question, would I recommend the item to others ? I don't know yet..... DRB

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Working perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this device, it is very effective and very easy to install.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very nice modem/router combo.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised, and very easy to set up & manage. The price is reasonable. The purchase went flawless.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Very good router/modem combo

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to set up, great range, very fast wifi internet connection. So far no drops. Very amazing

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Infrequently used

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good, it isn’t used daily so it’s difficult to offer a firm opinion as of yet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Accident!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    To be honest, buying this was an accident but a MASSIVELY great one. I had no idea how fast my internet could have been until I bought this. Plus, the range on this extends to the end of my yard. I do have a home on a 1/4 acre. I would recommend it to any workers from home, gamers and multi family homes that share the internet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked right away after I plugged it in and registered it with my Internet. Was up and running in 10 min or less.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Upgrade worthy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smooth Comcast install. Noticable speed and range boost moving up to WiFi 6.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    airis

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good reception throughout entire house. easy to hook up and get started

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Doing a good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Setting up with using phone was a little tricky. Once set up, it has been working as it is supposed to.

    I would recommend this to a friend
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