Customer Ratings & Reviews

Works as it should. Doesn’t disappoint and doesn’t cost a fortune

I was unsure which mode to get. I have a fairly large 2 story stone house with an addition. After talking to the staff at the store, I bought this one and it does a great job without any kind of mesh system. I moved it upstairs instead of downstairs where the old one used to be and it’s doing well. Set up was easy.

I really really wanted to like this device, and the one issue aside that I had with it, which was a MAJOR one, kept me from being able to. I purchased this to use the faster 2.5GB port and while I was getting faster speeds than the 1GB I subscribe to, the issue I had was that my wife could no longer access her VPN (Cisco AnyConnect) while working from home. I tried to troubleshoot with Arris but they were zero help. I ended up returning and purchasing another one thinking maybe I'd gotten a dud; same result. Hours of online research and not a single solution that could resolve. If you need to use Cisco AnyConnect (or as best I can tell, ANY VPN) this may not be the device for you. Also tried a Netgear CAX80 and had the same exact issues so it has to be something related to these "all in one" devices. Bummer, as I liked this device, it looked cool, it was a modem and router all in one, but in the end, I couldn't keep it.

Works okay. It drops signal regularly. Suggested by Xfinity. Almost returned it. Missed the return window.

Easy to set up. Super fast. Advise to contact you cable provider first when about to switch.

I originally bought this as it looked like it was the fastest modem router that Xfinity recommends besides their own brand which you have to rent, and I prefer owning my own Router Modem. Let me say I spent about 6 hours on the phone and online with Xfinity trying to get this connected and they would not connect to it after trying a few things and also sending out a ping trying to reach it, but nothing connected. It was so frustrating, and their instructions were also confusing as well and was only a little card with not much on them to help you, there online help desk is available is only open Monday thru Saturday and closed I believe by 3 pm. Best Buy was very kind and let me return it and I upgraded to a Netgear ax2700 which I will say is so much better probably $50 more but connected within less then 5 minutes without having to talk to Xfinity just going to their page and entering a few numbers and it connected. Plus, Netgear has a 24hour helpline as well. I wish I could of given this a better review but after trying to connect to Xfinity for 2 days I could not take it anymore. Arris Stand-alone modems work great with Xfinity as I had that before, but I had to upgrade to get a better speed and connection and sadly their Modem Routers are not good with Xfinity service.

A good choice but a few things i have issue with are the fact that it has only one light on it, so there's no way of knowing whats wrong with the internet at whatever given moment. other than that its great but i have weird internet hiccups that im not sure if its a problem of the router or spectrum

Terribly product! My previous modem, same brand, only reached speeds up to 400 Mbps. Never really had an issue with it; for the exception of app which is really crappy. We decided to upgrade to 1.2Gbps and this was one of the modems on X-finity's website as compatible. Yes, it's compatible but I am getting worse speeds than my previous modem; it will shoot up to 38bps and drop to a constant speed of 180Mbps or less.y stepson's gaming PC has Wi-Fi 6 and he is getting top speeds of 320Mbps. As to the app is concerned, never ever got it working. I let myself get influenced by other "positive" posts but plan to return this useless product. If you're asking yourself how about troubleshooting with X-finity, they themselves see the modem, the serial number, model and when an internet speed test is done, we get same results. When I switched to my old modem, O actually get faster speeds!

This modem/router combo does well when its working. The pronlem is that it requires weekly rebooting due to lagging performance. Customer service had no fix except rebooting. The user interface well is not that user friendly. The app does not have a lot of functionality to help troubleshoot issues. I have Comcast and have over 500mb in regards to speed well when it is working. This item is expensive and I regret having spent the amount I did at the time. I should have stayed with a Netgear brand that offers more of a user friendly interface.

Great upgrade to my internet....stronger signal in house and faster download speeds

Fast and love the build of it i have Xfinity and its future proof juz in case i want to upgrade my plan in the future:)

Excellent performance. Great value, highly recommend

Great product! Very fast speeds! Allows me to return my rented modem to Xfinity. Setup took a couple of calls to Xfinity customer service, but no more than any other time I changed modems.

Such a horrible wifi router. The modem itself works fine, I have no issue with my hard wire connections. The built in wifi on the other hand is so bad. At one point, my wifi connection was cutting in and out. This was persistent for a couple of months and stopped randomly. Regardless, the coverage still does not go far. I live in a 1000 square foot house and it cannot reach many areas. I only went with this router because a really good Netgear one I was using prior failed randomly. I decided to switch brands because I thought purchasing another Netgear router/modem I would run into the same issues. Instead I lost a ton of performance. SInce I no longer can return this router, I've opted to turn off the wifi and purchase a mesh network to use as a wifi alternative. I hate this modem/router so much I am still looking to sell it and replace it with a modem only option to run my new mesh wifi network that works so much better than this.

This is a great cable modem wifi router if you get internet through a cable company. The wifi works great for the whole house without having to get extra wifi hubs.

This modem / Wi-Fi combination is easy to setup, has multiple SSID channels, and seems compatible with multiple internet service providers because of the DOCSIS 3.1 technology. It has an easy to use web interface and can also be used with a smartphone app. I highly recommend it.

I was a bit wary about this modem after reading reviews, but this works great for me. Activated with Xfinity, and I get full Mbps+ wired and wireless. I am using an outlet that was previously optimized for Internet. Nice to ditch the rental and to have full admin privileges on my modem/router again. I ordered it and received the next day, as promised.

Great product, no need for the mesh extender’s because it covers 2500 sqft and that’s great for me. Ready to use out the box. I just called my service provider. Also it’s a good idea to register the product for extra customer support if needed.

Installation with Comcast Tech was flawless. Speeds are awesome. Setting up wifi was a real hassle. Had tech support on the phone over an hour. Problem was resolved and everything is fully functional.

This modem/router is an upgrade from an older modem/router I was using that kept disconnecting my internet. Setting it up took a while to Xfinity. For some reason Xfinity wasn’t recognizing it. I took a break and went back to try again and it somehow was working. So I have no clue what happened. But it works now. I am satisfied with it.